Go paper-free
Amend paper-free preferences for your statements and correspondence.
Passbook removal FAQs
Transactions and statements
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You'll be able to check your balance using:
- the Mobile Banking app or Internet Banking
- Telephone Banking
- a cash machine
- a branch
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You'll still receive statements in any month where a payment is made. You can also ask us for a statement any time online or over the phone or get mini statements in a branch or at a cash machine.
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Flexible Savings account interest rates will be the same as our Standard Saver (PDF, 939KB) account from 9 January 2024. This includes any customers who have previously been told they would receive a rate of 1.30%.
Using your account
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Yes, this won't change.
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The changes will still apply, although these accounts are for individuals. A business account could better meet your needs. See our business bank accounts to find out what we offer.
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Contact your chosen ISA provider and follow their ISA transfer process to move your money to them. If you want to have a savings review first, contact us.
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We're still here to help and support you. There's a number of ways you can bank with us - online, on your mobile, or over the phone.
You can ask us for a savings card so you can still pay money in and take money out at any of our branches. You can also use it to withdraw cash at any 'LINK' cash machine.
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Yes, but you won't be able to use it to identify yourself in a branch, and we won't record any more transactions in it.
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To make a complaint, please get in touch.
Savings cards
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If you already have a card for another Lloyds Bank account, you can use that to pay money in, take money out and identify yourself in a branch. This works for all your accounts.
A savings card lets you withdraw cash at cash machines and pay money in using the Instant Deposit Machine in our branches, and at the branch counter. You can also use it at any 'LINK' cash machine.
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You'll need to bring a card for a Lloyds Bank account so that we can check who you are in a branch. If you don't, you'll need to show us another type of acceptable ID like a passport or driving licence, which will take us longer to check.
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You can find your PIN on the Mobile Banking app. Or you can ask us for a new PIN online, over the phone or in a branch.
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You can use a savings card:
- at a cash machine in a branch, or any cash machine with a 'LINK' logo.
- at an Instant Deposit Machine in a branch.
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Yes. Depending on the type of account you have, you can order a savings card over the phone or in a branch.
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You can't use a savings card to withdraw money at the Post Office counter, but you can pay into your account using a paying in slip. Just ask us for one by phone or in branch. If your Post Office has a 'LINK' cash machine, you can use a savings card with that.