Non-UK residents

Frequently asked questions for customers saving outside of the UK

Account query

I currently have a fixed term account. What can I do when my savings account matures? expandable section

When your savings account matures, you can’t renew your existing account. You can continue to save in the post-maturity product or move the money to another account that you already have with us.

Before your account matures, you’ll receive a maturity notification letter which will outline your options.
I currently have a variable rate account. Can I change to another product? expandable section

No. By changing to another product you would be taking out a new savings account. We only offer new savings accounts to UK residents.
Can I make withdrawals from my variable savings account? expandable section

Yes. In line with any terms and conditions that apply.
Can I make deposits to my variable savings account? expandable section

All deposits are subject to the account terms and conditions. Deposits are permitted to our savings accounts (including Junior ISAs), except fixed term deposits and ISAs.
I have an ISA. Can I make transfers to another current or savings account? expandable section

Yes, if you have a variable cash ISA you can make transfers to another current or savings account held with us. However, for only as long as it is allowed by the terms and conditions of the account.
Does being a non-UK affect my children's savings accounts? expandable section

The impacts on children’s savings accounts are the same as for any other, except for the Junior ISA account where an adult ISA may be opened when the child turns 18.

Switching accounts

I currently have a fixed term account. Can I move to another savings product during the current term? expandable section

No. By changing to another product, you would be taking out a new savings account. We only offer new savings accounts to UK residents.
What will happen if I do open a new savings account with you or change to another product? expandable section

As this falls outside our policy for customers living outside the UK, we’ll close the account and return any balance to you by sterling cheque.

Updating personal information

My personal details are incorrect. How do I get my personal details updated? expandable section

If you need to change your personal details, our guides will show you how.

Non-UK residents criteria

What is your definition of a non-UK resident? expandable section

People who reside outside the UK (including the Isle of Man and the Channel Islands) are regarded as non-UK residents.
I am in the British Armed Forces posted overseas, am I a non-UK resident? expandable section

No. Crown Employees, e.g. British Armed Forces and UK Public Officials posted abroad, are defined as living in the UK.
Why can’t a non-UK resident apply for a new savings account with you? expandable section

We've made a strategic decision to mainly focus our resources in the UK. Among the considerations for that strategic decision are the varied legal and regulatory requirements that apply in each overseas jurisdiction.

Closing your account

My savings account has been closed but I do not know why? expandable section

As you live outside the UK, this affects the way you can use your savings account. If you have opened a new savings account, transferred any existing savings accounts/term deposits to a new savings account, or changed the existing term or amount invested (other than by interest accrued) of a fixed term deposit at maturity, your account will have been closed and any balance returned to you by sterling cheque. A confirmation letter will have been sent to your primary address.

If you have not received the letter and need to get in touch, please call us.
I have more than one savings account. Is this okay? expandable section

Only new savings accounts will be closed.

Contact information

As a non-UK resident, what correspondence will be sent to my overseas address? expandable section

You’ll continue to receive all correspondence (e.g. statements, notification letters, interest certificates, and cards), provided your overseas address is registered as your primary address with us.
If I have any more questions how can I get in touch? expandable section

You can call us if you have any more questions or would like to find out more about saving with us whilst overseas. To get in touch with any questions, visit our contact us page.

Money Manager is provided to help you manage your personal finances and is not intended to provide legal, tax or financial advice. Personal Internet Banking customers only. Terms and conditions apply. Mobile Banking services may be affected by phone signal and functionality. Must be registered for Internet Banking. Terms and conditions apply.

Protecting your money

The Financial Services Compensation Scheme (FSCS) protects up to £85,000 of the eligible money you hold with us.

More about the FSCS

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