Go paper-free
Amend paper-free preferences for your statements and correspondence.
By your side when it matters, to help you deal with some of the practical and money related matters when someone has passed away.
Understand what happens with each different type of account and/or product we hold for someone that has passed away.
What happens? |
Regular payments |
Statements and letters |
---|---|---|
What happens?
|
Regular payments
|
Statements and letters
|
What happens? |
Taking money out |
Regular payments |
---|---|---|
What happens? Accounts will be transferred to the remaining account holder and stay open. |
Taking money out The remaining account holder will be able to use the account as normal. If there is a cheque book, it will be reissued in the remaining account holder’s name. |
Regular payments Standing orders and Direct Debits will continue and the remaining account holder can be given a list of payments to check. |
A spouse or civil partner can claim an Additional Permitted Subscription (APS) allowance on their ISA.
Claiming an APS gives the spouse or civil partner an extra tax-free ISA allowance to the value of the deceased’s ISA. For example, if they held £20,000 in their ISA this can be added on top of the spouse or civil partner’s ISA allowance for the tax year. On registering the bereavement, we’ll discuss this as an option.
If the person who died is a trustee of a child’s account a new trustee is needed. If the child is 16 or over, you’ll need to decide if the money can be given to the child.
How much Inheritance Tax needs to be paid will depend on the value of the estate and who inherits it. See www.gov.uk/ inheritance-tax to find out more.
If you are looking after an investment account, we can provide additional help and practical support on our Investments page.
If you need help with a Share Dealing Account, please call 0800 015 0081 or +44 (0) 113 279 7518 from abroad. Lines are open Monday to Friday 8am–5pm.
What happens? |
Making payments |
Mortgage options |
---|---|---|
What happens?
|
Making payments If you want to still make mortgage payments while probate is received, this can be arranged. |
Mortgage options Once probate is in place, you have the option to pay off the mortgage. |
What happens? |
Making payments |
Mortgage options |
---|---|---|
What happens?
|
Making payments We appreciate that some people find it hard to keep payments up to date, while trying to look after the estate. If payments aren’t made, the account will fall into arrears and the amount owed will increase. This could affect the mortgage holder’s credit rating. We’ll let them know if the account is in arrears. |
Mortgage options Once probate is in place, you have the option to pay off the mortgage. |
To speak to one of our Mortgage Advisers, call us on 0800 783 3534. Lines are open Monday to Friday 8am–8pm and Saturday 9am–4pm.
Any personal debt in the sole account(s) can be paid from the estate, representatives aren’t personally liable for the debt.
Overdraft |
Personal loan |
Credit card |
---|---|---|
Overdraft You’ll need to speak to our Specialist Bereavement Team to find out if there is any money in the estate to pay back the overdraft. |
Personal loan
|
Credit card
|
Overdraft |
Personal loan |
---|---|
Overdraft Responsibility for the overdraft passes to the remaining account holder. |
Personal loan Responsibility for the repayments passes to the remaining account holder on the loan. The loan can also be paid off in full. |
If further support is needed call us on 0800 015 0012 or +44(0)1733 261630 from abroad. Lines are open 8am-8pm, seven days a week.
Cover on a property |
If no one is living in the property, or if someone else has moved in |
I have financial interest in the property, but I’m not named on the policy |
---|---|---|
Cover on a property
|
If no one is living in the property, or if someone else has moved in It’s important to contact us on the number below to tell us of any changes. This will allow us to tell you if the policy can continue or not and what will happen next. |
I have financial interest in the property, but I’m not named on the policy We may be able to add you to the existing policy. We’ll need to check a few things with you. This will include your details and if the current cover remains suitable. |
Cover on a property |
---|
Cover on a property The policy can be changed to a sole name. It’s important to speak to us on the number below to make sure the cover is still suitable. We’ll also need to check the billing details. This will make sure future payments come from an active account. |
If you need further help or to update a policy, speak to Home Customer Services:
Lines are open Monday to Friday 8am–6pm and Saturday 9am–1pm.
Since 1910, our Estate Administration Service has been helping bereaved families deal with the legal process of obtaining grant of probate and taking on the role of executor where needed. We also deal with the financial, tax and personal matters of the estate. We can be involved as little or as much as you need.
Our initial support and guidance is fee-free and without obligation. If you think the service is right for you, get in touch.
Speak to one of our bereavement advisers on 0800 096 8560 or +44(0)1733 286 482 if calling from abroad. Lines are open Monday to Friday 9am–5pm.
The will helps with what you need to do next. It may have details about the funeral and will name the executor(s).
If Lloyds Bank is named as the executor call us on 0800 096 8560. Lines are open Monday to Friday 9am–5pm. Don’t worry if there is no will in place you can still get in touch.
A will lets you know the wishes of the person who has passed. If you can’t find the will, you may need to contact the deceased's bank, family solicitor or personal accountant as it may be kept in safe custody.
An executor of a will is the person named to carry out their wishes. There should be at least one executor and you should let them know what’s happened as soon as possible.
If there’s no will, an administrator needs to be selected. You can find out more about what to do on the Government website, as it can vary across the UK.
Anyone can notify us of a death but in order to deal with accounts and products you will need to be:
To help us to review any accounts and products, we’ll need two things:
Examples of what we accept:
Probate is the legal process which says who can deal with the money, property and possessions of the person who has passed – also known as the estate.
The person who applies to legally administer the estate is often called the personal representative.
If you aren’t sure what probate is or whether you need it, please give us a call on 0800 015 0012. Lines are open 8am–8pm, seven days a week.
Assets |
Things someone owns, such as money, investments, property and possessions. |
---|---|
Beneficiary |
A person or organisation that has been left something in a will or trust. |
Estate |
The assets (such as, money, investments, property, personal possessions etc.) left by a deceased person. |
Executor |
Someone who, named in a will, is responsible for managing the deceased estate. |
Grant of probate |
The official court document that confirms the executors' legal authority under a will to deal with an estate. |
Grant of representation |
Grant of probate or letters of administration confirming who has the legal authority to deal with an estate. |
Intestate |
The term used when the person has passed without a will being made. |
Letters of administration |
This lets a named person deal with the deceased's estate if there isn't an executor. |
Liabilities |
Any debt the deceased has, or any costs an executor has to pay, while handling the estate. |
Personal representatives |
As a group, executors and administrators are called personal representatives. |
Probate |
The process through which the executors or administrators of a deceased person's estate get the court's permission to deal with it. |
Trust |
This is when money or property is held for someone under restrictions, such as until they reach a certain age. A trust can also allow assets to go to someone else before they pass. |
Will |
A witnessed written legal document setting out how a person wants their estate to be distributed on death. |
This is a service that lets you tell government organisations about a death. If this is offered, you can let key local and government agencies know over the phone or online.
Once you have registered the death, the staff will explain how it works. They’ll tell you which of the below departments will be told:
Visit: Tell Us Once - GOV.UK (www.gov.uk)
This is a free service which allows you to tell other banks and insurance companies of a death at the same time.
Visit deathnotificationservice.co.uk
We know that getting mail for someone who has passed can be upsetting. The Bereavement Register is a free service that can help get names removed from mailing lists.
Visit thebereavementregister.org.uk or call 0207 089 6403
Please visit the websites below for support services that can help:
National Association of Funeral Directors 0121 711 1343 or visit nafd.org.uk
The National Society of Allied and Independent Funeral Directors (SAIF) 0345 230 6777 or visit saif.org.uk
Going through a bereavement can mean taking on new responsibilities. To help with confidence using the internet, not only for banking but for other things too, we have our Digital Helpline where we are offering free 1-2-1 training sessions.
Visit: Lloyds Bank digital skills training
Visit: NHS grief and bereavement support
Support, counselling, education, advice and information following a bereavement.
Visit: cruse.org.uk
Visit: citizensadvice.org.uk
Visit: Gov.uk death and bereavement
Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, 7 days a week.