Go paper-free
Amend paper-free preferences for your statements and correspondence.
Here when you need us most
Make claims easily online or by phone. Our out of hours emergency claims helpline is available for urgent support.
Choose your own excess
Pay your chosen excess towards most claims – a higher excess could mean you’ll pay less for your cover.
No hidden costs
We won't charge an admin fee if you add cover to or remove it from your policy.
Manage your policy online
It’s easy to manage your policy online; claim, renew and pay. Log on to the app or Internet Banking if you’re registered, to make managing your policy even easier.
Our policy documents tell you more about what is and isn't covered. Keep in mind that with all of our cover, there are limits, terms and exclusions. Read our policy document (PDF 1MB)
This covers the structure of your home and its outbuildings. This includes your roof, walls, windows and ceilings. It also includes permanent fixtures like fitted kitchens and bathrooms. It covers you against damage caused by things like fire, flood and storm, as well as subsidence and vandalism.
Cover |
Bronze |
Silver |
Gold |
---|---|---|---|
Cover Buildings |
Bronze Full rebuild cost |
Silver Full rebuild cost |
Gold Full rebuild cost |
Cover Accidental damage |
Bronze Not available |
Silver Full rebuild cost |
Gold Full rebuild cost |
Cover Plants in the garden |
Bronze £1,000 |
Silver £1,000 |
Gold £1,000 |
Cover Tracing & accessing a leak |
Bronze £5,000 |
Silver £5,000 |
Gold £5,000 |
Cover Blocked drains |
Bronze £1,000 |
Silver £1,000 |
Gold £1,000 |
Cover If you need somewhere else to stay (if you live at the property) |
Bronze £100,000 |
Silver £100,000 |
Gold £100,000 |
Cover Loss of rent (if you’re a landlord) |
Bronze £100,000 |
Silver Not available |
Gold Not available |
Cover Home owner’s legal responsibility |
Bronze £2,000,000 |
Silver £2,000,000 |
Gold £2,000,000 |
Cover Damage by emergency services |
Bronze Full rebuild cost except trees, plants and shrubs where the limit is £1,000 |
Silver Full rebuild cost except trees, plants and shrubs where the limit is £1,000 |
Gold Full rebuild cost except trees, plants and shrubs where the limit is £1,000 |
This covers the things in your home. This includes items you could take with you if you moved house – like furniture, clothing, electronic goods, carpets and curtains. It covers you against theft as well as damage caused by things like fire, smoke, storm or flood. The cover limits below are part of, not in addition to, your overall Contents Cover limit. This is with the exception of those limits marked with an *.
Cover |
Bronze |
Silver |
Gold |
---|---|---|---|
Cover Contents |
Bronze £50,000 |
Silver £100,000 |
Gold £250,000 |
Cover Accidental damage |
Bronze Not available |
Silver £100,000 |
Gold £250,000 |
Cover Damage to frozen food |
Bronze £500 |
Silver £500 |
Gold £500 |
Cover Visitors’ belongings |
Bronze £500 |
Silver £500 |
Gold £500 |
Cover If you need somewhere else to stay |
Bronze £25,000* |
Silver £25,000* |
Gold £25,000* |
Cover Money |
Bronze £500 |
Silver £500 |
Gold £500 |
Cover Documents |
Bronze £2,500 |
Silver £2,500 |
Gold £2,500 |
Cover Contents in outbuildings |
Bronze £5,000 |
Silver £5,000 |
Gold £5,000 |
Cover Contents in the open |
Bronze £1,000 |
Silver £1,000 |
Gold £1,000 |
Cover Trees & plants |
Bronze £1,000 |
Silver £1,000 |
Gold £1,000 |
Cover Metered water |
Bronze £1,000 |
Silver £1,000 |
Gold £1,000 |
Cover Personal legal responsibility |
Bronze £2,000,000* |
Silver £2,000,000* |
Gold £2,000,000* |
Cover Employer’s responsibility for domestic staff |
Bronze £10,000,000* |
Silver £10,000,000* |
Gold £10,000,000* |
Cover Protection for tenants |
Bronze £10,000* |
Silver £10,000* |
Gold £10,000* |
Cover Tenant’s home improvements |
Bronze £5,000* |
Silver £5,000* |
Gold £5,000* |
Cover Damage by emergency services |
Bronze Contents sum insured except trees, plants and shrubs where the limit is £1,000 |
Silver Contents sum insured except trees, plants and shrubs where the limit is £1,000 |
Gold Contents sum insured except trees, plants and shrubs where the limit is £1,000 |
We need to know about items worth more than £2,000, other than home appliances, and furniture which isn’t antique. For example, items, such as laptops, TVs, jewellery or bikes which individually cost more than £2,000.
You can also choose to cover any specified items in the home, or both in and away from the home.
For items worth more than £2,000 individually, there's a £40,000 individual item limit and a £100,000 total specified item limit.
The level of cover you need will be individual to you. You can see below what's included with our Bronze, Silver and Gold cover and what optional cover you can add to meet your needs.
Covers you against accidental damage to your home and the things in it. So if a football smashes your window or a drink is spilt on your carpet, we’ll pay to repair the damage or replace your things
Protects the things you have with you when you leave the house, like your phone, watch or bike. If you've named any high value items, you can also choose to cover these away from home.
Cover |
Bronze |
Silver |
Gold |
---|---|---|---|
Cover Items lost or stolen away from home |
Bronze Choose from £1,000 to £25,000 |
Silver Choose from £1,000 to £25,000 |
Gold Choose from £1,000 to £25,000 |
Cover Including accidental damage cover |
Bronze Not available |
Silver Included up to your chosen limit for items away from home |
Gold Included up to your chosen limit for items away from home |
Cover Including students' contents |
Bronze Up to £5,000 |
Silver Up to £5,000 |
Gold Up to £5,000 |
We cover things like rings, watches, bikes and laptops whenever you take these things with you outside your home. You’re covered if they’re lost or stolen, or accidentally damaged if you have this cover. This includes cover for students’ contents when in university halls of residence and other student accommodation.
This pays up to £50,000 in case you need to take legal action. It gives you access to a 24/7 helpline for legal advice. It covers things like contract, employment and neighbour disputes.
Cover |
Bronze |
Silver |
Gold |
---|---|---|---|
Cover Legal expenses |
Bronze Not available |
Silver £50,000 |
Gold £50,000 |
This cover provides expert help when you need legal support and covers things like employment disputes, personal injury and clinical negligence.
This protects you against emergency repairs which wouldn't normally be covered by your home insurance. There's a 24/7 helpline, so if your boiler breaks down or your power fails, you can get help fast. It pays for repairs up to £1,000 a time. And there's no excess to pay. More about Home Emergency.
Cover |
Bronze |
Silver |
Gold |
---|---|---|---|
Cover Home emergency |
Bronze £1,000 |
Silver £1,000 |
Gold £1,000 |
You’re covered for emergency repairs. This includes the call-out costs, work and new parts. Call the 24-hour emergency helpline and an approved tradesperson will come out and take action to resolve the emergency. This includes emergency repairs to your heating , plumbing & electrics, roofing, windows, doors and locks to secure your home.
Limits, terms and exclusions apply to all levels of cover.
When it's time to renew we’ll send you details of your renewal and what your new premium will be. If you’ve chosen to stay covered, we’ll renew your policy if you don’t get in touch. If you’ve chosen to cancel your policy at renewal, you will need to let us know if you want your insurance to continue for another year.
You can change your mind about your renewal at any time, just get in touch.
If you’re struggling to pay your home insurance, want to remove something from your policy or just want to cancel, you can find out more on our Cancelling your policy page.
You can pay either monthly or annually by direct debit. We won’t charge any extra fees for either.
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