Go paper-free
Amend paper-free preferences for your statements and correspondence.
Paper-free statements and correspondence
You can do this online
- Receive your statements and communications in our app or Internet Banking.
- View all your documents in one place and download them anytime.
- Choose which accounts and which documents you go paper-free for.
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- Log on and select your account from the homepage. Choose Account information.
- Select Paperless settings.
- Select Manage paperless settings, then choose your paperless options for each listed account.
Getting started in our app
Let’s look at the details
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Your Digital Inbox is where you’ll find your paper-free documents. You can also find statements for your current accounts and savings accounts in here.
For credit card and personal loans statements, we’ll send your statement to your account statement page.
If you choose to go paper-free, we’ll stop sending your statements and some documents by post. Instead, we’ll send you an email when you receive a new item. This will let you know that you should check your Digital Inbox or account statement page.
The online version of these documents will look exactly the same as what you would receive in the post.
We’ll never change any documents after we’ve sent them to you. They can't be deleted as we want you to have access to them whenever you need them. You will be able to move them to the Archive.
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Current accounts
We'll send these documents in PDF format to your Digital Inbox.
- Statement of fees.
- Annual interest summaries.
- Changes to overdraft agreements.
- Other letters about any overdraft you may have.
- Historical fees and interest rate documents.
- Changes to your account terms and conditions.
If you have chosen to receive statements in the post, we'll still send historical fees and interest rate documents to you that way.
Savings accounts
We'll send the following documents in PDF format to your Digital Inbox.
- Annual summaries.
- Annual interest summaries.
- Historical fees and interest rate documents.
- Changes to your account terms and conditions.
If you have chosen to receive statements in the post, we'll still send historical fees and interest rate documents to you that way.
Personal loans
If you choose paper-free statements, we'll send your annual statement as a PDF document. You can find this in your personal account area.
We'll send Notices of Sums in Arrears online to your Digital Inbox.
Credit cards
If you choose paper-free statements, we'll send these as PDF documents. You can find these in your personal account area. We'll also send most documents we'd normally include as part of your paper statements.
For example:
- Notices of Variation.
- Notices of Default Sums.
- Notices of Sums in Arrears.
- Larger Notices of Variation.
- Updates to charges and fees.
- Certain other letters about your account.
We'll send some documents by post. These include annual statements or any arrears notices.
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Yes. These are free for savings account and bank account customers. The first copy of your loan statement is free for paper-free customers. There’s a charge for credit card statements.
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You’ll continue to receive your statements and correspondence in the post.
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