Go paper-free
Amend paper-free preferences for your statements and correspondence.
Pay someone new
You can do this online
- Send up to £25,000 a day in our app or Internet Banking.
- Name checks so you pay the right person.
- Payments normally arrive within 2 hours and you can even send a payment receipt.
We are unable to cancel a payment once it’s been made.
Lloyds Bank will never ask you to:
- Move money to a so-called secure, safe or holding account.
- Move your money or ask you to transfer funds to a new sort code and account number.
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- Log on and select Payments and transfers from your account.
- In the To section, select Pay someone new.
- Enter the payee’s name, account number and sort code. Select Continue and we’ll confirm their details.
- Enter an amount. You can also add a reference if you like. For future-dated payments, enter a date here.
- Select Continue. Check the details are right, then select Make a payment. Sometimes we may ask you for more information about the payment.
- We'll need to call you. Choose which phone number for us to use. Then enter the 4-digit number on screen into your phone when asked.
- All done - you can pay them again anytime.
Getting started in our app
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You can also visit us in branch, or if you’d prefer to speak with someone, give us a call. We will always have lower payment limits when you call us.
Let’s look at the details
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First, check your account to see if the money has already been returned.
If it has, you can resend the payment with the right details.
If it hasn’t and you know the recipient, the easiest and quickest way to get your money back is to contact them directly.
If you don't know them, if you don’t want to contact them, or if the account you paid is closed, give us a call.
We’ll try to recover the money for you. Please be aware that we may not be able to help you. In that case you‘ll need to contact the bank you made the payment to.
Calls may be monitored or recorded to help us improve our quality of service.
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