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Help for existing customers
A quick summary
If you already have a life insurance or critical illness cover policy with us, you can find help here.
Policy help
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To get new policy documents, just call Scottish Widows and they’ll send new copies to you right away.
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To change the date your Direct Debits get collected, just call Scottish Widows
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If you need to update your name, address or other details, just call Scottish Widows.
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You can’t change your policy after it has started. If you’d like to talk about your policy, just call Scottish Widows.
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If you’d like to make sure that the money your policy pays out goes to a specific person, you'll need to make a Will or put your policy in a trust.
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In your Will, you can choose who receives the money your policy pays out. You just need to update your Will, if you already have one. If you don’t have a Will yet, then a solicitor can help you set one up.
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Putting your policy in trust means that when it pays out, the money will quickly go to the people you want it to reach. It could also help sidestep inheritance tax on the money paid out. A solicitor can help you set up a trust.
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We can't offer a payment break, so when you choose your policy make sure you'll be able to pay on time each month. If you miss monthly payments, your cover will stop and you won't get anything back.
If you're worried about anything or if you’d like to talk about your policy, just call Scottish Widows.
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You can cancel your policy at any time, free of charge. If you cancel within 30 days of its start date, Scottish Widows will refund any payments you've made.
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To find out how to make a claim and what you will need, take a look at our make a claim page.
Any questions?
If you have any questions or you’d like help with your policy, check our FAQs for more info.
If you can’t find what you need, you can contact Scottish Widows. They’ll be happy to help.
Get protected by experts
Scottish Widows provide our life insurance policies. They're a part of Lloyds Banking Group, like us. Scottish Widows are experts, and they've been protecting what matters most for over 200 years.
Here are a few reasons why they could be the right choice to protect you and your loved ones:
Scottish Widows life insurance products have no cash-in value at any time. So if the policy ends without a claim, you won't get any money back. If you don't make payments on time, your cover will stop, your policy will end and you'll get nothing back.