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Your policy documents

Check your policy booklet for general information on your policy, or your policy schedule for details about your personal cover. It's important to keep your policy up to date. If your circumstances change, you may need to update your policy to make sure you have the right level of cover.

Find your policy booklet in two simple steps:

Step 1

First, you'll need your policy number. Your policy number begins with three letters (e.g. HBP) and can be found on any home insurance letter we've sent you. If you're registered for Internet Banking. you can log on and find it there.

Step 2

Select the first three letters of your policy number, or quote reference, from the list. So, if your policy number was HBP123456789, select HBP. 

Information for existing home insurance customers

Your HBP policy booklet

Policies starting with HBP.

This is your policy booklet [PDF, 697KB]. 

These are your policy limits [79KB]. 
 

Home Emergency Cover

Lloyds Bank Home Emergency Cover is provided by Allianz Assistance. Here is the policy booklet [PDF, 148KB].
Information for existing home insurance customers

Your HAP policy booklet

Policies starting with HAP

Policies bought on or after 11/06/2023 or renewed on or after 06/08/2023:

This is your policy booklet (PDF, 916KB).

These are your policy limits (PDF, 17KB).


Policies bought before 11/06/2023 or renewed before 06/08/2023:

This is your policy booklet (PDF, 843KB).

These are your policy limits (PDF, 65KB).


Home Emergency Cover

Lloyds Bank Home Emergency Cover is provided by Allianz Assistance. Here is the policy booklet [PDF 148KB].

Check your cover details online in Internet Banking

If you’re registered for Internet Banking you can log on and check specific details about the cover you have. You’ll be able to check your level of cover and a summary of your excess alongside other important aspects of your policy.

Log on

Learn more about Internet Bank This opens in the same tab

Your policy schedule

Your policy schedule tells you what is and isn’t covered under your policy. It’s included among the documents we send you whenever you take out, renew, or make a change to your policy.

If you need new copies of any of these documents, call us.

Need to add additional cover?

You can add a range of cover options to fit your needs. Take a look at what we have to offer. Terms, limits, and exclusions apply.

Additional cover options

Call us

Need to make a claim?

To help you get back to normal as quickly as possible, you can make your claim online.

Before you contact us, read our easy step-by-step guide to making a claim online. It explains what's involved and what you'll need. 

Make a claim

FAQs and common queries

  • Finding your policy number

    It'll be on any letters we've sent you or you can log on to Internet Banking to see it. It'll always start with 3 letters, like this: HBP123456789.

  • Can I view my cover details online?

    If you're registered for Internet Banking, you can log on to view your cover details. Otherwise, you should refer to the most recent policy documents we sent you.

  • Do I need to notify you if I am working from home?

    If you're working from home using a computer, a phone, or doing paperwork, you don't need to let us know. For other types of work you're doing from home, such as hairdressing or making things, please call us to let us know and we'll check if you're covered.

  • Do you cover my contents if I am moving home?

    We'll pay claims where your contents are stolen or damaged while you're moving home. They must be moved within the United Kingdom by a professional removal firm, and they're also covered while they're being stored by the firm for up to 3 days. It also covers accidental damage if you have Silver or Gold cover.