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Car Insurance help and guidance
Whether you’re new to Car Insurance and want to understand the basics or you're looking for more information and support, you've come to the right place.
Lloyds Bank Car Insurance is underwritten by a panel of insurers and is arranged and administered by BISL Limited. When getting a quote online you’ll be taken to BISL Limited’s online site with a new privacy and cookie policy.
Car Insurance frequently asked questions
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Yes, BISL Limited need you to sign your Fixed Sum Loan Agreement, which is included in your policy documents. This will acknowledge that you have read and agreed with the terms outlined within the FSLA.
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If you’ve opted to receive your documents digitally and have registered for My Account, when you log on you’ll be prompted to ‘digitally sign’ your credit agreement. (There’s then no need for you to sign and return a copy to us).
If you opt in to receive your policy documentation by post, there will be two copies of the FSLA included in the pack. Please sign both copies, keep one for yourself, and return one to us by the following options:
Email: Take a clear photo or scan one of the signed copies and email it to us at: fslareturns@insure-systems.co.uk
Post: Send a signed copy to BISL at: Insurance Services, Fusion House, Katharine Way, Bretton, Peterborough, PE3 8BG.
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If you have agreed to renew your policy with BISL Limited or have made a change to your policy mid-term, a new or modified FSLA is generated. The new agreement will be reflective of any changes to your credit terms and would need for you to read and agree to the new terms.
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You’ll be able to see if you need to sign your FSLA by logging on to your My Account portal. If you need to sign the FSLA, a notification will prompt you to do so. If you’ve already signed your documents, you’ll be able to see the date you signed them.
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Types of query |
Contact numbers |
Phoning from overseas |
Line opening hours |
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Types of query Making a claim |
Contact numbers |
Phoning from overseas |
Line opening hours 24 hours, 7 days a week |
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Types of query Motor Legal Protection Claims |
Contact numbers |
Phoning from overseas |
Line opening hours 24 hours, 7 days a week |
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Types of query Windscreen Repair Cover |
Contact numbers |
Phoning from overseas |
Line opening hours 24 hours, 7 days a week |
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Types of query RAC Breakdown Cover |
Contact numbers |
Phoning from overseas |
Line opening hours 24 hours, 7 days a week |
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Types of query Keycare Cover |
Contact numbers |
Phoning from overseas |
Line opening hours Mon - Fri 8am-9pm & Sat 9am-3pm. |
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Types of query Car insurance quotes and sales |
Contact numbers |
Phoning from overseas |
Line opening hours Lines are open Mon-Fri 8am-8pm, Sat 8am-6pm, Sun 10am-4pm and Bank Holidays 9am-5pm. Calls and online sessions may be monitored and recorded. |
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Types of query Customer services; including car insurance policy changes |
Contact numbers |
Phoning from overseas |
Line opening hours Lines are open Mon-Fri 8am-8pm, Sat 8am-6pm, Sun 10am-4pm and Bank Holidays 9am-5pm. Calls and online sessions may be monitored and recorded. |
