Club Lloyds Lifestyle Benefits

What are Club Lloyds "Lifestyle Benefits"?

Club Lloyds Lifestyle Benefits are a perk for you to enjoy at your leisure. Choose from either a 12-month Disney+ With Ads Subscription, 6 cinema tickets from Vue or ODEON, a digital and print magazine subscription or a digital Coffee Club and Gourmet Society membership.

For any questions regarding your Club Lloyds Bank Account, please visit www.lloydsbank.com/club-lloyds.

What happens once I have opened or upgrade to a Club Lloyds Bank Account?

You’ll receive a welcome email or letter (depending on your contact preference) from Club Lloyds admin@mg.clublloyds.com inviting you to either select your Lifestyle Benefit, choose your cinema or choose your magazine title. Please do not reply to this email as it is a notification-only email address that can’t accept incoming email. For any queries regarding your Lifestyle Benefit, call us on 0345 303 0303 or send an email to enquiries@clublloyds.com.

You can make your selection online by visiting Clublloyds.com and clicking “Explore Benefits”.

If you need help with finding your nearest Cinema, choosing a magazine title or want to find out more about the choices available, please go to the “Explore Benefits” section where you’ll find more information.

How do I log on to view/select/change my Lifestyle Benefit?

You can log in using the link included in your welcome email that was sent to you shortly after you opened your account.

If you can’t find your welcome email or letter:

1. Go online to Clublloyds.com
2. Click on ‘Create or reset your password’.
3. Enter your Club Lloyds sort code and account number as your username with no spaces and click continue.
4. You’ll receive an email immediately from ‘Club Lloyds’ to the email account you used at account opening. Click the link in the email and follow the steps on screen to create your password for the Club Lloyds Lifestyle Benefit portal.
5. If there is no email address on record for you, you’ll receive a letter in the post. This will contain your temporary password.
   1. Visit ClubLloyds.com and log in using this password.
   2. Once you’re in, a pop-up will appear asking you to change your password.
   3. Click ‘Change my password’ and follow the steps on the screen.
6. Once logged on you can then select your Lifestyle Benefit.

Find out how to update your email address online and in the app

Do I have to select my Lifestyle Benefit within a certain time?

You have 30 days from opening your Club Lloyds account to make your Lifestyle Benefit selection. Once this selection period has expired, you will not be able to change your selection. Your Lifestyle Benefit will be valid for 12 months following the initial 30-day selection period. If you make your selection after this time your Lifestyle Benefit will be supplied on a pro-rata basis.

If I didn't choose my Lifestyle Benefit when I opened my Club Lloyds but now want to, is it too late?

No. You can select a Lifestyle Benefit any time.

Please note: if you make your selection after the 30-day selection period your Lifestyle Benefit will be supplied on a pro-rata basis. To make your selection, use the Explore Benefits option from the top menu on Clublloyds.com.

If I choose to "Opt-out" and not receive a Lifestyle Benefit but have now changed my mind, is it too late to change?

No. You can select a Lifestyle Benefit any time.

Please note: if you make your selection after the 30-day selection period your Lifestyle Benefit will be supplied on a pro-rata basis. To make your selection, use the Explore Benefits option from the top menu on Clublloyds.com.

How and when will I receive my chosen Lifestyle Benefit?

Your Lifestyle Benefit will be sent to you after the 30-day selection period. After this 30-day period has ended, we aim to dispatch as follows:

• Your Disney+ activation link will be issued within 2 working days.
• Cinema vouchers will be issued within 3 working days.
• Gourmet Society digital membership will be issued within 2 working days (physical cards within 21 working days).
• Print magazines (excluding Esquire) will be issued within 8 weeks, Esquire may take up to 12 weeks.
• Digital magazine activation links will be issued within 10 working days.

If you have selected a Disney+ subscription or a Gourmet Society membership as your Lifestyle Benefit we require a valid email address in order to send your Lifestyle Benefit, so please ensure that your e-mail address is up to date on your Bank Account and check your spam folder.

If you have provided an e-mail address to Lloyds Bank and selected cinema vouchers or a Digital Magazine subscription, these will be sent to you via e-mail, so please ensure that your e-mail address is up to date on your Bank Account and check your spam folder.

If you have selected a Print Magazine subscription or cinema vouchers but have not provided an e-mail address on your account, your Lifestyle Benefit will be sent by post, so you may wish to check that your postal address is correct on your Bank Account.

Find out how to update your email address online and in the app >

Can I change my Lifestyle Benefit?

When you open your Club Lloyds account, you have a 30-day selection period in which you may change your choice. Once this 30-day selection period has ended, you will not be able to change your Lifestyle Benefit choice until your account anniversary.

I haven't yet received my Lifestyle Benefit.

Please refer to the FAQs for each individual benefit for details on how your Lifestyle Benefit will be dispatched.

If you have selected one of our digital Lifestyle Benefits you will receive your benefit by email and must ensure that you supply a valid e-mail address to Lloyds Bank. Please check your e-mail and spam folder first.

How long will my Lifestyle Benefit last?

Your Lifestyle Benefit will be valid for 12 months following the initial 30-day selection period. If you make your selection after this time your benefit will be supplied on a pro-rata basis.

Please refer to the FAQs for each individual Lifestyle Benefit for dispatch times.

On the anniversary of your account opening, you may select the same or a new Lifestyle Benefit for the following year.

What happens on the anniversary of my Club Lloyds account opening?

On the anniversary of your Club Lloyds account opening, you will be sent a communication advising you that you can choose your Lifestyle Benefit for the upcoming year.

You will have 30 days in which to do make your selection. If you are happy with your current Lifestyle Benefit, you do not have to do anything as this will renew automatically after the 30-day selection period.

If you wish to change your Lifestyle Benefit, you will be invited to log on to our website or call us to make a new choice within the 30-day selection period, otherwise your Lifestyle Benefit will automatically renew and cannot be changed until the following anniversary.

I have not received a confirmation email/letter of my Lifestyle Benefit choice since opening my account. What do I do?

If you have supplied a valid e-mail address to Lloyds Bank, details about your Lifestyle Benefit will be sent there within 3 working days from when you opened your account, so please check your e-mail and spam folder first.

If you have not supplied an email address to Lloyds Bank, a letter will have been issued to the postal address you provided to Lloyds Bank within 5 working days from when you opened your account with details about your Lifestyle Benefit.

If I do not want any of the Lifestyle Benefit, am I eligible for anything else?

Unfortunately there is no cash or other alternative to the stated Lifestyle Benefits, in whole or in part.

What happens to my chosen Lifestyle Benefit if my Club Lloyds account is closed?

If your Club Lloyds account is cancelled, closed or downgraded either by yourself or Lloyds Bank, your chosen Lifestyle Benefit will be cancelled as you will no longer be entitled to this.

I would like to cancel my Lifestyle Benefit; how do I do this?

If you no longer wish to take advantage of your Lifestyle Benefit, you may cancel this at any time by getting in touch us.

What if my address changes?

Please contact Lloyds Bank to update your address. You can manage your details in branch or online if you have registered for Online Banking.

Can I get a Lifestyle Benefit if I live abroad?

Unfortunately we are unable to send your Lifestyle Benefit to you if you are living overseas.

I'm worried about my personal information, what do you do with this?

Your personal details will be retained solely for operating the Club Lloyds Lifestyle Benefits programme. Data collected and held by the Administrator and the Suppliers is done so in accordance with applicable data protection law. The Administrator and the Suppliers will comply with applicable data protection law. For full details of our Privacy Notice please visit www.lloydsbank.com/privacy.

How to contact Club Lloyds Lifestyle Benefits

If you require assistance with your Lifestyle Benefit and are registered for Internet Banking, the quickest way to get in touch is by messaging us online.

If you don’t bank online, you can call us or send an email to enquiries@clublloyds.com.

What is Disney+?

Disney+ is the streaming home for entertainment from Disney, Pixar, Marvel, Star Wars, National Geographic and Star. From exclusive original content to the classic stories you know and love, Disney+ gives you access to thousands of titles for a high-quality viewing experience.

What will I receive with the Club Lloyds 12-month Disney+ offer?

Through Club Lloyds you will receive a 12 month Disney+ Standard With Ads subscription, which means you can enjoy Disney+ content for 12 months. At this time, you are unable to upgrade your Disney+ subscription to Standard or Premium.

At the end of your benefit year, you will be able to continue Disney+ for another 12 months, or switch to another benefit. For more information on the Disney+ plans please visit: Disney+ pricing (disneyplus.com)

What plan will I be able to get with my lifestyle benefit if I choose Disney+?

If you select Disney+ as your 12 month lifestyle benefit you will receive a link enabling you to activate a 12 month Standard With Ads Disney+ subscription.

Why are there different plans available?

A new and comprehensive range of subscription plans have been made available in the UK, delivering more choice to consumers than ever before with the inclusion of Premium, Standard and Standard With Ads plans. Please see below for more information on what is included in each plan. At this time, the plan offered by Club Lloyds is Disney+ Standard With Ads.

What are the different tiers available on Disney+? And where can I find out more?

Disney+ pricing (disneyplus.com)

How do I activate my Disney+ Club Lloyds membership?

You will receive an email with a link to the activation page on the Club Lloyds website. Once you log in, you just need to click on the “Activate” button and you will be redirected to Disney+ website to create your account. If you already have a Disney+ account, you can use your same details to login here. Please see FAQ number 4 on what to do if you already have a subscription to Disney+.

Alternatively, you can find your activation link on the “My Lifestyle Benefit” page on clublloyds.com. 

Can I take this 12-month Disney+ subscription with Club Lloyds if I already have a Disney+ subscription (my subscription is with Disney+ directly)?

Yes, you can take this Lloyds lifestyle benefit and keep your watch history and favourites with your current Disney+ account.

If you currently have a monthly subscription for Disney+ and would like to take advantage of this lifestyle benefit, you will need to take the following steps:

1. Go to www.disneyplus.com and log in

2. Select your Profile and then Account

3. Under Subscriptions select Disney+ (Monthly)

4. Select Cancel Subscription

5. Select Continue to Cancel

6. Select No Thanks, Cancel Disney+ to confirm

7. Click the activation link and use the same email address and details to reactivate.

If you started your subscription with your Apple or Android app (or any other third-party), you'll need to change your payment information through them. Disney+ does not have the ability to make changes to those subscriptions.

What do I do if I do not receive the e-mail with the activation link?

If you haven’t received your activation email, please check your spam folder. If the email is not in the spam folder, you can log into clublloyds.com and navigate to “My Lifestyle Benefit” where you will see the Activate button.

You may be able to find your activation email by searching 'Club Lloyds' in your mailbox search field.

What do I do if I cannot remember my Disney+ e-mail address or password?

Please see help.disneyplus.com for assistance regarding any Disney+ account login issues or contact the Disney+ customer help advisors. Your name and account email are required. 

Who is responsible in the event of technical problems associated with Disney+?

Disney+ are responsible for technical support on their product. Help can be found by visiting: help.disneyplus.com.

How do I use Disney+?

Once you have activated your 12-month Disney+ subscription, all you need to do to begin your streaming is login via www.disneyplus.com using a web browser, or download Disney+ app from Google Play, iOS, or the Internet stores of selected manufacturers of smart TVs and other devices.

What devices are compatible with Disney+?

Disney+ is compatible with web browsers, mobile devices and TV-connected devices. For a full list of supported devices, visit Disney+ supported devices | Disney+ (disneyplus.com)

On how many devices can Disney+ content be watched simultaneously?

The Disney+ service enables content watching on 2 screens simultaneously, on supported devices.

Does Disney+ service offer the possibility of creation of an individual user profile?

Disney+ offers the possibility of setting up as many as 7 different user profiles.

How can I ensure my family only have access to age-appropriate content?

You can keep peace of mind knowing Disney+ remains suitable for the whole family. Disney+ offers multiple parental controls like Kid's profiles, and profile PIN protection and content ratings to ensure young viewers are watching child-friendly content. For more information on parental controls, please visit: Parental Controls on Disney+ | Disney+ (disneyplus.com)

What type of content can I watch on Disney+?

There are over 500 films, 15,000 episodes and 80 Disney+ Originals available on Disney+.

Will I still have access to Disney+ if I cancel my Club Lloyds account?

No, from the date you close your Bank account your access to Disney+ will be revoked and you will no longer be able to access the service.

If you had paid-for subscription with Disney+ your payments will resume.  

Where can I use my Club Lloyds Cinema ticket vouchers?

The cinema providers for Club Lloyds Lifestyle Benefits are Vue and ODEON. The expiry date is printed on the front of each ticket voucher. Please make sure you make your selection as soon as possible to ensure you get a full 12 months before your voucher expires.

If you select Cinema as your Lifestyle Benefit, we will use the postcode originally provided to Lloyds Bank to identify and allocate your nearest cinema provider. If you’d like to amend your choice of cinema provider, you can do so within the 30-day cooling-off period. Please give us a call or go to the Explore Benefits page on Clublloyds.com to update your choice.

You can use the cinema finder on this website to identify your nearest cinemas. Simply visit the Explore Benefits page and click “Help me choose”. Then, enter your postcode to find your nearest cinema and choose either Vue or ODEON.

Please note that Vue ticket vouchers and half-price popcorn vouchers are only valid at Vue cinemas, ODEON ticket vouchers are only valid at ODEON cinemas.

In addition, Vue cinema ticket vouchers and popcorn vouchers may not be used at Vue Dublin, Vue Ashbourne and Vue Limerick.

When will I receive my cinema ticket vouchers?

Once the initial 30-day selection period has expired, we will dispatch your cinema ticket vouchers and popcorn vouchers within 3 working days. Popcorn vouchers are issued for Vue only.

You can also access your tickets and request for them to be resent to you by visiting your Lifestyle Benefit section on www.clublloyds.com.

If you have provided a valid e-mail address to Lloyds Bank, your cinema ticket vouchers and popcorn vouchers (for Vue only) will be sent to you via e-mail, so please ensure that your e-mail address is up to date on your Bank Account and check your spam folder. If you have not provided an e-mail address on your account, your cinema ticket vouchers and popcorn vouchers (for Vue only) will be sent by 2nd class post, so you may wish to check that your postal address is correct on your Bank Account.

How many cinema ticket vouchers will I receive per year?

Whether your account is a sole or a joint account, you will receive 6 cinema ticket vouchers per Club Lloyds account per year following the initial 30-day selection period.

If you have chosen Vue as your cinema provider, you will also receive 6 half-price popcorn vouchers that can be redeemed for any sized popcorn with a valid cinema booking.

What films can I use my Vue ticket vouchers for?

Your Vue ticket voucher can be exchanged for a 2D or 3D admission ticket to any Vue Cinema in the UK only (excluding Gold Class, Premiere seating, Special, Alternative, Event Cinema screenings, over 18’s Screenings and Scene Westfield).

Tickets can be upgraded to a VIP or Xtreme ticket at no extra charge. For 3D screenings 3D glasses are provided at no extra charge subject to availability.

How do I redeem my Vue ticket vouchers?

You can redeem your cinema vouchers online at www.myvue.com by entering the 16-digit code at point of booking under 'Enter Code'. Please note, if you are booking more than one ticket you will need to enter a separate voucher code for each one. You can also redeem your cinema ticket vouchers at the box office.

If you prefer to redeem your tickets at the Box Office in person, please either bring your printed tickets or show the pdf of them on your smartphone to the staff at the counter for them to scan. Please allow time in advance of your chosen screening for vouchers to be scanned by staff. Staff may also enter the code manually at the till if they experience issues scanning the QR code.

How do I redeem my half-price popcorn vouchers at Vue?

You can redeem your half-price popcorn voucher at the Box Office only. It is valid for any size popcorn and can be used on any day, but it must be redeemed in conjunction with a valid cinema ticket booking.

Can I use my ticket voucher towards Vue upgrades?

Your Vue cinema ticket voucher can also be used as part payment for upgrades to Scene, Gold and IMAX viewings. You just need to pay the difference between Standard adult price for the upgraded experience and standard Adult 2D admission (not VIP seating).

What films can I use my ODEON ticket vouchers for?

Your ODEON ticket voucher can be exchanged for one ticket with a standard, Premier or recliner seat for a 2D, 3D or iSense film showing at any ODEON cinema in the UK, except for ODEON Luxe & Dine and BFI IMAX.

At ODEON Luxe Leicester Square the ticket voucher can be used in screens 2-5 but not in the Dolby Cinema.

You can also redeem your vouchers against ODEON Silver and ODEON Kids screenings. ODEON Kids screenings come with a free kids sized popcorn per ticket. To get your popcorn, just ask at the counter when redeeming your tickets. Or if you have booked online, you’ll receive a QR code from ODEON which you will need to show to the host serving you at the counter.

How do I redeem my ODEON cinema ticket vouchers?

You can redeem your ODEON ticket voucher online at www.odeon.co.uk or the ODEON app by entering the 9-digit code in the ‘ODEON Promo Code Box’ which appears on the payment page. Please note, if you are booking more than one ticket you will need to enter a separate voucher code for each one. Online booking fees do not apply if you redeem your voucher code online, but will apply for any additional full price tickets in the transaction.

If you prefer to redeem your ticket vouchers at the Box Office in person, please either bring your printed tickets or show the pdf of them on your smartphone to the staff at the counter for them to scan. Please allow time in advance of your chosen screening for vouchers to be scanned by staff. Staff may also enter the code manually at the till if they experience issues scanning the QR code.

Voucher codes cannot be redeemed at ticket machines but tickets can be collected at ticket machines if the ticket is booked online.

Can I use my ticket voucher towards ODEON upgrades?

ODEON vouchers can be used to upgrade to IMAX, Dolby, Club seats, D-Box seats, VIP seats, or any other premium priced seating. The upgrade fees vary per cinema.

I still have Cineworld vouchers, can they still be used?

No, Cineworld vouchers expired on 31st May 2021.

I'm having difficulty printing my cinema ticket vouchers. What should I do?

For best results, we recommend that you download the attachment to your desktop, open it and print it in a PDF reader. If you prefer not to print your vouchers you can also present them to the Box Office at your chosen Vue or ODEON cinema on your smartphone for the staff to scan.

Please allow time in advance of your chosen screening for vouchers to be scanned and redeemed by staff. Staff may also enter the code manually at the till if they experience issues scanning the QR code.

Can I use my Club Lloyds cinema ticket vouchers with other promotional offers?

Club Lloyds cinema ticket vouchers may not be combined with any other ticket offer. They may not be used for premieres or special events or in conjunction with any other promotional discounts, e.g. Meerkat Movies.

When is my local cinema open?

All cinema opening times may vary. Please visit www.myvue.com or https://www.odeon.co.uk to check the opening times of your local cinema.

When do my cinema ticket and half-price popcorn vouchers (Vue only) expire?

Your vouchers are valid for 12 months from the date of dispatch. The expiry date is printed on the front of your vouchers. Unfortunately, we are unable to extend the expiry dates on your vouchers.

What should I do if I lose my cinema ticket vouchers or popcorn vouchers?

Cinema ticket vouchers and popcorn vouchers are like cash. Once these have been dispatched to you. whilst we may be able to track where and when they were used, we are unable to track who has used them. For this reason, we are unable to offer refunds or exchanges for any cinema ticket vouchers or popcorn vouchers that are lost or stolen whilst in your possession. Please treat your vouchers with care as we will not accept liability for lost, stolen or damaged vouchers.

Can I be re-sent my cinema vouchers?

If you have lost your cinema ticket vouchers or popcorn vouchers or cannot find the email or letter these were attached to, a duplicate of your cinema ticket vouchers and popcorn vouchers (redeemed and unredeemed) can be re-sent to you.

You can also access your tickets and request for them to be resent to you by visiting your Lifestyle Benefit section on www.clublloyds.com.

General

When will I receive my magazine?

Once the initial 30-day selection period has expired. The publisher will dispatch as follows:

• Print magazines (excluding Esquire) within 8 weeks, Esquire may take up to 12 weeks. Please note: delivery times are approximate as they depend on the publication date and can be delayed over Bank Holiday periods where postal services are reduced. Print magazines will be sent by 2nd class post.
• Digital magazine activation link within 10 working days.

If you have provided a valid e-mail address to Lloyds Bank and selected a Digital Magazine subscription, these will be sent to you via e-mail, so please ensure that your e-mail address is up to date on your Bank Account and check your spam folder.

If you have selected a Print Magazine subscription you will receive a Print Magazine by post, so you may wish to check that your postal address is correct on your Bank Account.

How do I choose my magazine title?

You can make your choice on this website by going to the Choose your Benefit page. Simply click “View titles” and click on the image of your desired title to select a print or digital subscription.

Which magazine titles can I choose from?

Please choose from the selection of titles listed below. All magazines are available as a print or digital subscription (available on selected Apple devices or Android devices):

• Bike
• Bird Watching
• Car
• Classic Cars
• Cosmopolitan
• Country Living
• Country Walking
• ELLE
• ELLE Decoration
• Empire
• Esquire
• Garden Answers
• Good Housekeeping
• Harper's Bazaar
• House Beautiful
• LandScape
• Men's Health
• Modern Gardens
• Mojo
• Practical Classics
• Prima
• Red
• Runner's World
• Steam Railway
• Today's Golfer
• Trail
• Women's Health

Digital subscriptions for Apple are only available on the following devices: iPad, iPad mini, iPhone, iPod touch.

How long will my subscription last?

The maximum subscription term is 12 months. If you make your title selection after the 30-day selection period, your subscription will be supplied on a pro-rata basis (this will vary depending on the number of issues within an annual subscription and the publication dates for each title).

How many issues will I receive?

The number of magazines issued within the subscription term varies according to the individual publication (for example, currently Esquire has 6 issues per annum, Men's Health has 11 issues per annum, Women's Health has 10 issues per annum and Country Walking has 13 issues per annum).

Am I able to change my magazine choice during my subscription year?

Once your 30-day selection period has elapsed, you will not be able to change your magazine title choice until your account anniversary.

Will I still recieve any promotional items given by the magazine?

Unfortunately, magazines subscribed to through the Club Lloyds Lifestyle Benefits programme will not include any promotional items packaged with the magazine that you may see in the shops.

Print

I have a print subscription. Does it also include access to the digital edition?

Unfortunately, print subscribers do not have access to the digital edition of their chosen magazine.

Can I change my subscription from print to digital, and vice versa?

Once your 30-day selection period has elapsed, you will not be able to change your magazine format choice until your account anniversary.

I haven't received my print magazine, what should I do?

Print magazines (excluding Esquire) within 8 weeks, Esquire may take up to 12 weeks. Please note: delivery times are approximate as they depend on the publication date and can be delayed over Bank Holiday periods where postal services are reduced. Print magazines will be sent by 2nd class post.

The number of magazines issued within the subscription term will vary according to the individual publication (for example, currently Esquire has 6 issues per annum, Men's Health has 11 issues per annum, Women's Health has 10 issues per annum and Country Walking has 13 issues per annum). This means that for some publications there are months during the year where no magazine is issued.

If you think an issue is overdue, please let us know.

What if my address changes during my annual subscription?

Please contact Lloyds Bank to update your address on your Bank Account. You can manage your details in branch or online if you’ve registered for Online Banking. Lloyds Bank will ensure your updated details are passed on to the publisher.

My details have changed, and I have forgotten to update my address. Can I get the last months' issue resent?

Unfortunately, we are unable to send any back issues to a new address. Please contact Lloyds Bank to update your address on your Bank Account. You can manage your details in branch or online if you’ve registered for Online Banking.

Digital

When will I receive my digital magazine and how do I download this?

Once the initial 30-day selection period has expired, you will receive your activation link by email from the publisher with full instructions on how to access your digital magazine on your Apple or Android device. Please check that you have a valid email address on your Bank Account and check your spam folder for any e-mail communication.

Which devices is my digital magazine available on?

You will have to access the digital magazine subscription through your chosen magazine app if you are using an Apple device or through the Google Play store on Android devices. Please note, digital magazines can only be viewed on mobile or tablet devices; for a full list of compatible devices, please visit www.greatmagazines.co.uk/digital-magazines.

I haven't received my digital magazine activation link. What do I do?

Digital magazine activation links are issued within 10 working days from the end of the 30-day selection period. Please check your spam folder before getting in touch.

I can't access my digital magazine subscription. What do I do?

You will have to access the digital magazine subscription through your chosen magazine app if you are using an Apple device or through the Google Play store on Android devices.

Do I automatically get a new issue each month?

Your latest issue will automatically appear as available in the app, but you will need to download it to read it. You may wish to enable push notifications in your device settings to be notified when a new issue is available.

Can I view back issues once the latest issue has been downloaded?

Yes, all issues which fall within your subscription start and expiry date can be viewed on your device.

Can I read my digital magazine offline?

Once an issue has been downloaded, it is available to read offline.

When will I receive my digital Gourmet Society and Coffee Club membership?

Once the initial 30-day selection period has expired, Gourmet Society will dispatch your membership number by email within 2 working days, so you may wish to check that your email address is correct on your Bank Account and check your spam folder if not received.

How many memberships will I receive?

If you have a sole Club Lloyds account, you will receive one digital membership. For joint account holders, each account holder will receive a digital membership number. You need to provide two different email addresses to receive a membership each.

How do I use my digital Gourmet Society and Coffee Club membership?

You will need to download the free Gourmet Society - Club Lloyds app and activate your membership number, to then access your digital card. Once in the app you can find restaurants near you, make bookings, make collection and delivery orders and track how much you save. You will need to show your in-app digital card in the restaurant to receive your discount.

Can I request a physical card?

Yes, if you would prefer a physical card, you can request one. 

Where can I use my Gourmet Society membership?

There are over 6,000 participating restaurants, both well-known chains such as Prezzo, Café Rouge and Pizza Express, Michelin-starred, fine-dining establishments and independent eateries. Check in the gourmet society app or on www.gourmetsociety.co.uk for your nearest participating venue.

How do I find my local participating restaurants?

Simply enter your town/city or postcode in the Gourmet Society - Club Lloyds app or on the website to locate a list of local participating restaurants.

What discount can I receive?

Restaurants will choose to run one of three offers:

• 2 For 1: On either 1,2 or 3 courses
• 50% off the food bill
• 25% off the total bill (includes drinks)

Check the individual restaurant listing at www.gourmetsociety.co.uk to see which they offer.

How do I make a booking and redeem my Gourmet Society offer?

We recommend you call your chosen restaurant in advance to make a booking, mentioning you have a Gourmet Society membership. Please present your digital membership card in the app or your physical membership card, when asking for the bill and any relevant discount will be applied.

Please note, discounts and availability vary by restaurant and time of year, please check www.gourmetsociety.co.uk before you dine.

How many people can get the discount?

The membership covers at least 2 people each time you dine, although some restaurants may allow unlimited group sizes to use the membership. This information is displayed on each individual restaurant listing in the directory which can be found on www.gourmetsociety.co.uk when logged in as a member or in the Gourmet Society app.

When will my Gourmet Society and Coffee Club membership expire?

Your Gourmet Society and Coffee Club membership is valid for 12 months. The expiry date is shown on your digital card in the app or printed on the front of your Gourmet Society and Coffee Club membership card.

Do I have unlimited use of the membership for 12 months?

Yes. You can visit as many participating restaurants as you like. However, it’s worth checking with individual restaurants in advance to check restrictions on days, party size and menu exclusions.

Are there any exclusions when using my membership?

Some restaurants may feature individual restrictions which are shown on the Gourmet Society website and in the Gourmet Society app when you are logged in as a member. Please check your chosen restaurant before making a reservation, as each restaurant will have its own restrictions and exclusions.

How do I know that restaurants will accept the membership?

The Gourmet Society have signed exclusive agreements with all the participating restaurants stating that they will give you the special offer. They have a dedicated restaurant liaison team that works very closely with restaurants to ensure the smooth running of the Gourmet Society.

What should I do if I lose my Gourmet Society and Coffee Club membership details?

If you lose your membership details, please contact Gourmet Society and they can confirm your membership number so you can access the app or website again.

If you believe that your card has been lost or stolen, please get in touch.

What is the Coffee Club offer?

With Coffee Club you can receive 25% off barista-made drinks at over 1000 venues across the country.

You can claim the Caffè Nero offer a maximum of twice per day, once you have selected "REDEEM" you will be issued with a unique code, this code is valid for up to 2 hours only. A 2nd code can be issued, by selecting "REDEEM" 2 hours or more from the time the 1st code was generated.

Codes may only be redeemed once within each 2-hour window and unfortunately no more than 2 codes per account will be issued within a given day, codes that are not used within the 2 hour window will expire and cannot be reissued.

For Black Sheep Coffee locations simply show the QR code from your digital Coffee Club card by tapping 'Use Card' once you've found the site's page in the app, then click 'Show QR Code' for your server to scan.

For independent locations you simply need to show them your digital Coffee Club card by clicking 'My Card' from the navigation bar at the bottom of the app and 'Switch to Coffee Club'.

What drinks are included in the Coffee Club offer?

With Coffee Club you can get:

Caffè Nero - Espresso, Latte, Cappuccino, Flat White, Cortado, Mocha, Hot Chocolate, Tea, Iced Americano, Iced Latte, Ice Cappuccino, milkshakes, frappes, smoothies and lemonades.

Black Sheep Coffee - all barista-made drinks including all sizes, coffee cocktails, and puppucinos.

Participating coffee shops - All standard-sized barista-made drinks including tea, coffee, and hot chocolates.

1. Club Lloyds Lifestyle Benefits are only available to Club Lloyds account holders, who are resident in the UK and aged 18 or over.
2. On opening a Club Lloyds account with Lloyds Bank, you will be invited to select one benefit choice per account year.
3. You can select one of the following Lifestyle Benefits: 12 months of Disney+, 6 cinema tickets, a 12-month Magazine Subscription, or a 12-month Gourmet Society and Coffee Club Digital Membership.
4. Once you have opened a qualifying Club Lloyds account you will receive a welcome email or letter providing details of any actions you need to take. The Administrator will contact you by email if you provided an email address when you opened your Club Lloyds account. If you did not provide an email address, the Administrator will contact you by post. You should check your junk folder for any email communications.
5. To receive the benefit in full for the first year, you have 30 days from opening your Club Lloyds account to make your Lifestyle Benefit selection and you may change your selection within the 30-day period. Once the 30-day period has expired you will not be able to change your Lifestyle Benefit selection other than as set out in condition 14. If you make your Lifestyle Benefit selection after the initial 30-day period, then it will be fulfilled on a pro-rata basis. For example, if you make your Lifestyle Benefit selection 6 months after the end of the 30-day selection period, the Lifestyle Benefit will only be valid for the remaining 6 months of the benefit year. Thereafter you will not be able to change your Lifestyle Benefit selection other than as set out in condition 14.
6. If selecting a 12-month Magazine Subscription as a Lifestyle Benefit you will need to confirm the publication title by visiting http://www.clublloyds.com or calling 0345 3030303 (+441733 462224 if calling from abroad).
7. If you choose a 12-month Disney+ subscription, 12-month Gourmet Society and Coffee Club digital membership, or a 12-month digital Magazine Subscription, you must provide a valid email address.
8. The Lifestyle Benefit for digital magazines is available to download on Apple and Android devices.
9. Apple is a registered trademark of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google Inc.
10.  After the 30-day period, Lifestyle Benefits will start to be dispatched. Timings vary depending on the Lifestyle Benefit selected.
11. Postal delivery of Lifestyle Benefits will be delivered to UK street addresses only (i.e. no PO Box addresses).
12. Neither the Administrator nor any Supplier accepts responsibility for delays by the postal services, for incorrect details being provided by the account holder or for any other unforeseen circumstances that may delay delivery.
13. One Lifestyle Benefit per account is available for each 12 months that you have a Club Lloyds account and if leaving Club Lloyds, the benefit may be cancelled at the sole discretion of Lloyds Bank.
14. After the initial 12-month period, subject to availability, you will be able to select a new or the same Lifestyle Benefit for the following 12-month period. 30 days before the expiry of any 12-month period you will be sent an email or letter asking you to choose your benefit for the following benefit year. Your final choice must be communicated to the Administrator within 30 days of the expiry of that benefit year or you will be deemed to have chosen the same benefit for the following benefit year, subject to availability.
15. In order to reselect a Lifestyle Benefit at renewal, you must have made at least two payments in or out of your account every month
16. Any Lifestyle Benefit will only be delivered to the email or postal address originally provided to Lloyds Bank when selecting to join Club Lloyds, unless amended or changed by you through Lloyds Bank.
17. Any Lifestyle Benefit that is lost in transit and not delivered to you will only be re-issued twice and only within the same benefit year it was originally issued in.
18. In addition to these general terms and conditions and the terms specified under the section for each Lifestyle Benefit and/or Supplier below, the Lifestyle Benefits are subject to the general terms and conditions of business and any associated generally applicable requirements of the Supplier (such as data privacy policies etc) of the relevant Supplier which can be read (and may be updated from time to time) online at
    Disney: https://www.disneyplus.com/en-gb/legal/privacy-policy
    Vue: http://www.myvue.com/legal
    Odeon: https://www.odeon.co.uk/privacy-and-legal/
    Gourmet Society: https://www.gourmetsociety.co.uk/terms_and_conditions.php
    Hearst Magazines: http://www.hearstmagazines.co.uk/TermsandConditions.aspx
    Bauer: https://www.greatmagazines.co.uk/clublloyds
    Any disputes arising other than in connection with these Lifestyle Benefits terms and conditions should be raised with the relevant Supplier
19. The Administrator shall have no liability for the acts or omissions of any Lifestyle Benefit Supplier other than any refusal by such Supplier to provide a Lifestyle Benefit in accordance with the terms and conditions applicable to it.
20. The Lifestyle Benefits are for personal and non-commercial use and cannot be sold, made available or otherwise transferred to any third party for commercial gain.
21. The description and terms and conditions of Lifestyle Benefits are provided by the relevant Suppliers.
22. There is a maximum of one Lifestyle Benefit per account per year. Joint account holders who choose a Gourmet Society Membership, which includes Coffee Club, will receive their own digital membership number.
23. Lifestyle Benefits sent via post will be sent by Royal Mail 2nd class post.
24. Any questions or complaints should be addressed to Club Lloyds Lifestyle Benefits, PO Box 1586, Westside, London Road, Hemel Hempstead, HP1 9SF or by calling 0345 3030303 or by emailing enquiries@clublloyds.com.
25. Calls may be recorded for monitoring or training purposes. Lines are open seven days a week, 8am to 8pm Monday to Saturday and 9am to 6pm on Sundays.
26. The Administrator does not accept responsibility for registrations lost, corrupted or delayed as a result of any network, computer hardware or software failure of any kind.
27. The Administrator reserves the right to amend or withdraw the Lifestyle Benefits if deemed necessary due to circumstances outside of its control.
28. The Administrator shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control or any other circumstances amounting to force majeure.
29. There is no cash or other alternative to the stated Lifestyle Benefits, in whole or in part. Unless otherwise agreed in writing by Lloyds Bank, the Lifestyle Benefits will only be sent directly to the account holder(s). The Promoter reserves the right to change or provide a similar alternative Lifestyle Benefit of the same or greater value or specification should circumstances beyond their control make this necessary. Lifestyle Benefits cannot be exchanged in any Lloyds Bank branches.
30. The law of England and Wales shall apply to the Club Lloyds Lifestyle Benefits and disputes relating to it shall be decided in the Courts of England and Wales.
31. Your personal details will be retained solely for the purpose of operating the Lifestyle Benefits and as further specified in the relevant Supplier's terms and conditions below. Data collected and held by the Administrator and the Suppliers is done so in accordance with applicable data protection law. The Administrator and the Suppliers will comply with applicable data protection law. For full details of our Privacy Notice please visit www.lloydsbank.com/privacy
32. These Lifestyle Benefits are administered by Blackhawk Network EMEA Limited, PO Box 1586, Westside, London Road, Hemel Hempstead, HP1 9SF. Company Registration Number 04155659.
33. Promoter: Lloyds Bank PLC. Registered Office: 25 Gresham Street, London, EC2V 7HN.

1. The customer is entitled to a 12 month subscription to Disney+ Standard With Ads (normally £4.99 per month) as part of their Club Lloyds membership when selecting Disney+ as their annual Lifestyle Benefit.
2. The 12 month Disney+ Subscription is for Disney+ Standard With Ads. At this time, we are unable to upgrade their subscription to Standard or Premium.
3. Use of Disney+ will be subject to customers completing the Disney+ registration process which will include having a valid email address and will be subject to agreement of the Disney+ Subscriber Agreement. https://www.disneyplus.com/legal/subscriber-agreement
4. Subscriber agreement includes, but is not limited to: being a UK resident and being over 18.
5. Entitlement conditional on remaining a Club Lloyds customer.
6. Redeeming Disney+ through Club Lloyds will not automatically cancel or suspend any Disney+ subscription offered directly by Disney or through another third-party and it is their responsibility to manage such direct or third-party subscriptions.
7. From the 1st November, if the customer has an active Disney+ subscription when they redeem a 12 month Disney+ Standard With Ads subscription as their Club Lloyds benefit, the customer will become double entitled, meaning they have multiple subscriptions running simultaneously. To prevent being charged twice the customer should manage their original subscription in the app or through customer services. If the original subscription was purchased directly from Disney+, the customer will be notified at the time Disney+ sees two subscriptions active under one email address, however, it is the responsibility of the customer to take action to prevent having multiple subscriptions.
8. See www.disneyplus.com for full Terms and Conditions.

The following Cinema Supplier related terms & conditions will apply for both Vue and ODEON.

1. The Cinema Suppliers for Club Lloyds Lifestyle Benefits are Vue and ODEON. A Vue cinema voucher may only be exchanged in a Vue cinema, and an ODEON cinema voucher may only be exchanged in an ODEON cinema.
2. For full details on ticket validity, please see the Cinema Supplier Specific Terms and Conditions below.
3. If you select cinema as your Lifestyle Benefit, the Administrator will use the postcode originally provided to Lloyds Bank to identify your nearest Cinema Supplier. You will have ability to manually change the allocated Cinema Supplier within the timeframe stipulated within your Welcome or Renewal Letter or Email. Your final choice must be communicated to the Administrator no later than the final date outlined in your Welcome Letter or Email for new customers or Renewal Letter or Email for Renewal customers.

The following venue related terms & conditions will apply to Vue Cinema Ticket Vouchers:

1. Each cinema ticket voucher can be exchanged for a 2D or 3D admission ticket to any Vue Cinema in the UK only (excluding Gold Class, Premiere seating, Special, Alternative, Event Cinema screenings, Over 18’s Screenings and Scene Westfield). Tickets can be upgraded to a VIP or Xtreme ticket at no extra charge. For 3D screenings 3D glasses are provided at no extra charge subject to availability.
2. Each cinema ticket voucher is also valid as part payment for Scene, Gold and IMAX. Upgrades to Scene, Gold and IMAX are available on payment of the difference in cost between Standard adult price for the upgraded experience and standard Adult 2D admission (not VIP seating).
3. Each popcorn voucher can be exchanged at the Box Office only and is valid for one half-price popcorn of any size, any day subject to availability. Valid for a single use only and must be redeemed in conjunction with a valid cinema booking.
4. Each cinema ticket voucher must be used at the time of exchange for any one regularly scheduled film performance subject to availability. Valid for a single use only and cannot be re-instated or replaced once redeemed (this includes if you cancel your booking)
5. Each cinema ticket voucher can be used to book a cinema ticket online at www.myvue.com, or can be exchanged at the box office of any Vue cinema. This ticket voucher cannot be used to reserve an admission ticket by telephone.
6. Each cinema ticket voucher may not be combined with any other ticket offer. It may not be used for premieres or special events.
7. Each cinema ticket voucher cannot be used for Event Cinema screenings, including: NT Live, ROH Live, RSC, Met Opera, Bolshoi, Theatre, Special Events and Bollywood.
8. Each cinema ticket voucher and popcorn voucher is for personal use and may not be exchanged for use at a later date nor may they be exchanged for cash or merchandise or otherwise transferred to any third party for commercial gain. Not for resale.
9. Each cinema ticket voucher expires on the expiration date given and is not subject to extensions.
10. Film classification rules apply. ID may be required. The Cinema Manager’s decision is final.
11. Please note that due to Vue's advance booking policy the film and performance you wish to attend may be sold out and seats might not be available. The holder is not entitled to any preferential right over other cinema patrons.
12. For any lost or stolen ticket vouchers, please contact the Club Lloyds helpdesk on 0345 303 0303 (+441733 462224 if calling from abroad). Any lost or stolen cinema vouchers will only be re-issued twice.
13. Vue reserves the right to amend these terms and conditions at any time and without notice. Such changes will be posted on www.myvue.com. Alternatively, you can obtain a copy of the latest terms by calling Vue Guest Services on 0345 308 4620 (local rates apply) or by emailing customerservices@vuemail.com.
14. These terms and conditions and any related disputes are subject to interpretation under the laws of England and Wales, and to the jurisdiction of the courts of England and Wales.

The following venue related terms & conditions will apply to ODEON vouchers codes:

1. Each cinema ticket voucher may be exchanged for one ticket with a standard, Premier or recliner seat to view a standard 2D, iSense 3D, or 3D iSense film showing at any ODEON cinema in the UK except the following cinemas: ODEON Luxe & Dine. Upgrades are payable for other film formats and seat types (see below).
2. Each cinema ticket can be exchanged for one ticket for ODEON Kids screenings. For each ticket redeemed to an ODEON Kids screening, you are entitled to a free Kids sized popcorn. If redeeming your ODEON ticket voucher at the cinema, you will need to ask at the retail counter to redeem your free popcorn. Or, if you have booked your ODEON tickets online, you will receive a QR code from ODEON. Show the QR code to the host serving you at the retail counter.
3. Each cinema ticket voucher includes one pair of 3D glasses in cinema per ticket voucher when used on a 3D film. To redeem your 3D glasses, simply show your Club Lloyds 3D ticket at the cinema counter.
4. Each cinema ticket voucher is valid on screenings up to and including the expiry date only. Cinema ticket vouchers are valid for 12 months from the date of issue..
5. Each cinema ticket voucher is not valid for IMAX, Dolby, Club seats, D-Box seats, VIP seats, or any other premium priced seating not specifically set out in these terms, unless you pay an upgrade fee. The upgrade fees vary per cinema.
6. Each cinema ticket voucher is not valid on Gallery, ODEON Luxe & Dine or ODEON Event Cinema.
7. Each cinema ticket voucher is not valid on premieres, special events or screenings or events not open to the public.
8. Online Redemption: To use your ODEON ticket voucher to book your ODEON ticket on the ODEON website, simply select your film session and seats, then on the “choose your tickets” page under “Have a special code?” enter your voucher code and select “Voucher” from the dropdown. Online booking fees do not apply if you redeem your ticket voucher online, but will apply for any additional full price tickets in the transaction.
9. App Redemption: To use your ODEON ticket voucher to book your ODEON ticket on the myODEON app, simply select your film session and seats, then on the ticket selection page under “Redeem Vouchers” scan your QR code or manually enter the ticket voucher code. Online booking fees do not apply if you redeem your ticket voucher online, but will apply for any additional full price tickets in the transaction.
10. Kiosk Redemption: To use your ODEON ticket voucher to purchase your ODEON ticket at the Kiosk at the cinema, on the ticket selection screen choose “Scan voucher” and either scan the QR code or manually enter the ticket voucher code.
11. Box Office Redemption: To use your ODEON ticket voucher to purchase your ODEON ticket at the cinema, present your email or letter containing your ticket voucher at the box office or retail counter.
12. Each cinema ticket voucher is not valid in conjunction with any other offer or discount.
13. Each cinema ticket voucher is for your personal use only.
14. Each cinema ticket voucher cannot be used to buy gift vouchers, gift cards, food, drink or any other ODEON goods or services.
15. Tickets are subject to availability, normal age restrictions and other relevant standard terms including ODEON’s general admission terms. ID may be required.
16. Valid for a single use only and cannot be re-instated or replaced once redeemed (this includes if you cancel your booking).
17. For any lost or stolen ticket vouchers, please contact the Club Lloyds helpdesk on 0345 303 0303 (+441733 462224 if calling from abroad). Any lost or stolen Vouchers Codes will only be re-issued twice.
18. Issuer: ODEON Cinemas Limited, 8th Floor, 1 Stephen Street, London W1T 1AT

1. The Gourmet Society digital membership (the 'Membership') gives a Club Lloyds customer 12 months access to the Gourmet Society.
2. The digital membership (the ‘Membership’) may be used to obtain discounts at participating venues and gives you access to additional products 50% off pizza takeaway alongside discounts on theatre tickets and UK attractions.
3. The Gourmet Society membership for Club Lloyds Customers also includes access to Coffee Club, allowing Customers access to 25% off barista-made drinks purchased at participating coffee venues.
4. Advance booking may be required. Where this is required, it will be stated in the venue’s listing in the member's area. You must state that you are a gourmet society member at the time of booking.
5. The membership must be presented at the time of purchasing the meal/s.
6. Some venues may have specific exclusions, you can find these by viewing the venue page in the Mobile App (or please check the gourmet society website for details).
7. When you accept the Gourmet Society terms & conditions in the app you agree to go ahead with the service.
8. Your digital membership (the ‘Membership’) expiry date is the date shown on your digital membership card in the Gourmet Society app.
9. Your access to additional products offered by Gourmet Society will end on the same date as your full standard membership.
10. We will use your personal data in the provision of your Membership to you, in accordance with our privacy policy. Please ensure that you read and understand our privacy policy at https://www.gourmetsociety.co.uk/privacy_policy.php
11. Your membership is not renewed automatically at the end of each 12-month membership period.
12. There is a maximum of one Lifestyle Benefit per account per year. Joint account holders who choose Gourmet Society Membership will receive their own digital membership number where each account holder provides a valid email address.
13. The Gourmet Society accepts no liability for memberships which are lost or stolen, or for any venue failing to accept the membership or honour an advertised discount. For any lost or stolen physical memberships, please contact the Agency on 0345 303 0303 (+44 1733 462224 if calling from abroad).
14. For full terms and conditions visit https://www.gourmetsociety.co.uk/terms_and_conditions.php

1. Once the 30-day cooling-off period has expired, the Customer may not change magazine title or format until notified that they may do so after their account opening anniversary.
2. Allow up to 8 weeks for delivery of first printed issue.
3. Magazine subscriptions will be delivered to UK street addresses only (i.e., no PO Box addresses).
4. Delivery is by Second Class post.
5. Subscriptions may not include promotional items packaged with the magazine.
6. In the event that the Customer's choice of title is discontinued, where possible a suitable alternative will be offered for the remainder of the relevant subscription period.
7. The number of issues per annum is subject to change by the publisher.
8. The maximum subscription term is 12 months. The number of magazines issued within the subscription term varies according to the particular publication (for example, currently Esquire has 6 issues per annum and Country Walking has 13 issues per annum).
9. If you choose a digital magazine title as your Club Lloyds Lifestyle Benefit you must provide a valid email address.
10. For digital magazine subscriptions you will receive an email (within 10 working days) with an activation link that includes instructions of how to download your digital magazine subscription. Please check your junk folder for any communication. Once the activation process has been completed, you will have instant access to your chosen digital magazine subscription.
11. Your digital magazine subscription will start with the latest available issue.
12. Magazines published by Hearst Magazines are available digitally on Apple and compatible with Android and Amazon (Trademarked) devices. For more information see https://www.hearstmagazines.co.uk/digitalfaq.
13. Magazines published by Bauer Media are available digitally on Apple and compatible with Android devices only. For a full list of compatible devices in relation to magazines published by Bauer Media please visit www.greatmagazines.co.uk/digital-magazines
14. You will have to access the digital magazine subscription through the app store on Apple devices and through the Google Play store on Android devices.
15. For full terms and conditions relating to Hearst Magazine magazine subscriptions, including digital, please visit https://www.hearstmagazines.co.uk/terms-and-conditions
16. For full terms and conditions relating to Bauer Media magazines and your digital Membership access, please visit: https://www.greatmagazines.co.uk/clublloyds