Go paper-free
Amend paper-free preferences for your statements and correspondence.
Paper-free statements and correspondence
You can do this online
Why go paper-free? It’s a safe and secure way to receive your eligible statements and correspondence through Internet Banking. By going paper-free you’ll receive statements and correspondence that are:
- Safe - only you can log on and view your documents
- Easy - all your documents are in one place
- Always available - view, download or print documents at any time
If you don't choose to go paper-free, we'll keep sending you paper copies. Savings account and current account statements are free. For credit card customers, there's a charge.
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- Log on and select your account from the homepage, click Account information.
- Select Paperless settings.
- Select Manage paperless settings then choose your paperless options for each listed account.
Getting started online
Let’s look at the details
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Your statements are in PDF format. This makes them easy to save and print.
For your current accounts and savings accounts, check your Digital Inbox. You can find this through Internet Banking homepage.
For credit card and personal loan accounts, go to your account statement page.
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Current accounts and savings accounts
If your statement is dated January 2018 or later it will be in PDF format. This means you can view, download and print a copy of it. You can find these in your Digital Inbox. To access this go to the Internet Banking homepage.
You can also download your transactions for the last seven years via ‘Statement Options’ on the Statements page.
Credit cards
You can view your statements back to November 2012.
Personal loans
You can view your statements back to April 2014.
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Your Digital Inbox is where you’ll find your paper-free documents. You can also find statements for your current accounts and savings accounts in here.
For credit card and personal loans statements, we’ll send your statement to your account statement page.
If you choose to go paper-free, we’ll stop sending your statements and some documents by post. Instead, we’ll send you an email when you receive a new item. This will let you know that you should check your Digital Inbox or account statement page.
The online version of these documents will look exactly the same as what you would receive in the post.
We’ll never change any documents after we’ve sent them to you. They can't be deleted as we want you to have access to them whenever you need them. You will be able to move them to the Archive.
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For current accounts or savings accounts you can find your statements in your Digital Inbox. You can access this by going to the Internet Banking homepage.
You can also view your transactions from your statement page in Internet Banking. If you want to do this, use the ‘Statement Options’ menu at the top of the page.
For credit cards and personal loans we’ll send your statement to your account statement page.
You can see your statement at any time by logging on to Internet Banking. You can also use the search function to view, save or print your statements.
Your statements are held in PDF format.
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For other documents, such as letters, you can find these in your Digital Inbox. You can reach this via the Internet Banking homepage. These documents will be in PDF format. This means you can save and print them.
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Current accounts
We'll send these documents in PDF format to your Digital Inbox.
- Statement of fees.
- Annual interest summaries.
- Changes to overdraft agreements.
- Other letters about any overdraft you may have.
- Historical fees and interest rate documents.
- Changes to your account terms and conditions.
If you have chosen to receive statements in the post, we'll still send historical fees and interest rate documents to you that way.
Savings accounts
We'll send the following documents in PDF format to your Digital Inbox.
- Annual summaries.
- Annual interest summaries.
- Historical fees and interest rate documents.
- Changes to your account terms and conditions.
If you have chosen to receive statements in the post, we'll still send historical fees and interest rate documents to you that way.
Personal loans
If you choose paper-free statements, we'll send your annual statement as a PDF document. You can find this in your personal account area.
We'll send Notices of Sums in Arrears online to your Digital Inbox.
Credit cards
If you choose paper-free statements, we'll send these as PDF documents. You can find these in your personal account area. We'll also send most documents we'd normally include as part of your paper statements.
For example:
- Notices of Variation.
- Notices of Default Sums.
- Notices of Sums in Arrears.
- Larger Notices of Variation.
- Updates to charges and fees.
- Certain other letters about your account.
We'll send some documents by post. These include annual statements or any arrears notices.
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