View or cancel a Direct Debit

You can do this online

  • See a list of all your regular payments on your phone, tablet or web browser.
  • See how much the last payment was for and when the next one is due.
  • Cancel any payments you no longer need.

You should always tell the company you’re paying if you cancel a Direct Debit.

If you cancel a Direct Debit that’s due in the next 2 days, it may still leave your account.

Steps to take

We’ll guide you through it.

    1. Log on and select the account. Then, tap on the three dot menu. 
    2. Select Regular Payments. This will open a list of all your regular payments.
    3. Find the Direct Debit you want to cancel. Then select the Delete button next it.
    4. Confirm you want to go ahead. You’ll see a message letting you know your Direct Debit has been deleted. Remember to tell the company you’ve cancelled your payment.

    1. Log on and select More actions from your account.
    2. Select Direct Debits & standing orders.  Then select Manage Direct Debits. This will open a list of your regular payments.
    3. Find the Direct Debit you want to cancel. Select the Cancel button next to it.
    4. Re-enter your password when prompted. You’ll see a message letting you know your Direct Debit has been deleted. Remember to tell the company you’ve cancelled your payment.

Getting started in our app

Let’s look at the details

  • Types of regular payment

    • Direct Debits, standing orders and subscriptions are all used to pay bills or move money on a regular basis.
    • You can view and manage them in the app or Internet Banking.

    Regular payment types

    What it is

    Used for things like

    See these guides

    Regular payment types

    Direct Debit

    What it is

    • Lets a company take money from your account.
    • The amount can go up or down depending on how large the bill is.

    Used for things like

    • Utility bills
    • Gym memberships
    • Mobile phone contracts

    See these guides

    Regular payment types

    Standing order

    What it is

    • Lets you send a set amount of money to another account.
    • You control the amount of money you send.

    Used for things like

    • Moving money to a savings account
    • Paying someone in your family

    See these guides

    Regular payment types

    Subscription payment

    What it is

    • Lets a company charge your debit or credit card.
    • The amount can be the same each time, or can go up and down.

    Used for things like

    • Music and video streaming
    • Food memberships

    See these guides

  • Set up a Direct Debit

    You don’t need to tell your bank when you set up a Direct Debit. You create it directly with the company you want to pay.

    You can usually do this over the phone, online or through the post. They'll need to know:

    • your name and address
    • your account number and sort code
    • the name and address of your bank. 

    The company may ask you to fill in a Direct Debit form. If you set up the Direct Debit over the phone or online, you should receive confirmation in writing.

  • Change a Direct Debit

    Sometimes you may need to tell the company you're paying about changes to your account. These can include:

    • if you change your legal name
    • when you open a new account without using a switching service.

    It’s important to update your Direct Debit details if this happens so the payment goes through as normal.

    If you set up a new bank account using a switching service, you don't need to do anything. Your Direct Debits move over to your new account automatically.

    To make any other changes, such as changing the payment date, you'll need to contact the company you're paying.

  • Your agreed payment date

    You usually choose the date your Direct Debit will come out when you set it up.

    Bank holidays and weekends

    If the payment date falls on a weekend or on a bank holiday, the company will take it on the next working day. There's no need to worry about late payment fees or changing your Direct Debit date. This happens automatically.

    Payment timescales

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Change a standing order

You can change or delete a standing order in the app or in Internet Banking. We may ask you to enter your password.

View or cancel standing order

Message us online

Get answers to your everyday banking questions. Log on to our app or Internet Banking to get in touch.

How to message us

Online statements

You can set up a standing order in the app or in Internet Banking. We may ask you to enter your password.

More about statements

Further help with payments

Understand regular payments, share your bank details or pay in a cheque on your phone.

Read our guides

Further help with payments

Understand regular payments, share your bank details or pay in a cheque on your phone.

Read our guides