Request a payment with Link Pay

An easy way to get paid

Request and receive money you’re owed from friends and family, via our mobile app.
Select ‘Request a payment’ and you’ll find a shareable link and QR code.
Friends and family can follow the instructions to pay you back.
You can request up to £150 at one time and receive up to £500 per day.

Mobile Banking app guide expandable section
To share a payment link:

Go to your home screen in the app and choose a current account. Next, tap on the 3-dot menu and select 'Request a payment'.

Select ‘Share link’.

Next, choose which account you want people to pay in to and add an amount if needed.

Choose how you want to share the link. You can send the same link to more than one person.

A message will be sent with instructions on how to send you a payment.

To access your QR code:

Go to your home screen in the app, tap on the 3-dot menu of your chosen account and select 'Request a payment'.

Select ‘Share QR code’.

Show it to anyone who wants to pay you to scan, and it’ll take them straight to your payment request.

Getting started in our app

If you don't use our app expandable section

If you don't use our app, you can call us. If you prefer to bank in person, there’s a range of services in your local area.

Let’s look at the details

Your Link Pay details

Will my Link Pay payment request expire? expandable section

No, it will remain active for anyone to pay you at any time.
Can I share my Link or QR code with more than one person? expandable section

Yes. You can share your link or QR code with several people at the same time, for example in a group message.
Can I use Link Pay abroad? expandable section

Yes but only to send and receive GBP.

Sending and receiving money via Link Pay

Which accounts can I send a payment request from using Link Pay? expandable section

Link Pay is offered with all of our personal current accounts.
Can I track who has paid me? expandable section

Yes. If you create a reference when requesting your payment, it’ll show on your statement for you to check.
How can I cancel a Link Pay request? expandable section

You can't cancel a request once you’ve sent it – just message the person to tell them you no longer need payment.
How quickly will my payment arrive? expandable section

When it’s sent to you, the payment should arrive within 2 hours.
I haven't received a payment I requested expandable section

Firstly check your link was received, and that your friend or family member has made the payment. Payments normally arrive within 2 hours. If the payment still hasn't been received, please ask them to check with their bank first.
Does the person I send the link to have to bank with Lloyds Bank? expandable section

No, they can bank with another UK bank.

Safety and fraud

Is Link Pay safe? expandable section

Yes. Link Pay uses Open Banking which is a way you can safely share information with other banks. You can find out more about Open Banking here.

You should never open a message from someone you do not know. And if you have any doubts about the identity of someone contacting you, make sure you speak to them first using a number you trust.
Can I see the terms and conditions for Link Pay? expandable section

For Lloyds Bank current account holders, Link Pay is a payment service that we offer as part of your current account and so there are no additional terms and conditions.

For Payers initiating a payment using LinkPay i.e. clicking on a link or QR code they have been sent, these are the terms and conditions that they will be presented with (Link Pay Payer Terms PDF, 82KB).

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