Go paper-free
Amend paper-free preferences for your statements and correspondence.
We will need to carry out identification and verification checks on you, as well as anyone else who will be authorised to operate your account.
In most cases you will only need to produce one of the following:
If you are an existing customer, you can use your existing bank card with Chip & Pin to verify your identity.
If you cannot provide one of the items above, you will need to bring two documents. You can find a full list of acceptable documents on our Proof of identity webpage.
If you don't have any of the items listed here, or if you currently don't have a fixed address, don't worry - we may be able to accept other items. Just ask a member of our branch staff or call us.
Preferred Title
For example, Mr, Mrs, Ms, Mx
Name
As well as any previous names
Date Of Birth
Gender
Marital Status
Nationality
Including any dual nationalities and Immigration Status For NonUK Nationals
Country of Birth
Tax Residence
Which countries you are a tax resident in, or have been in the last two years. A Tax Identification No (TIN) should be entered for each non UK tax residency
Current Home Address
Details of full current address inc Postcode
Where address is BFPO (British Forces Post Office)
Service Number, Rank, Unit, Regiment, Operation Name (if applicable) and BFPO Number will be required
When did you move to your current address
If you have lived in your current address for less than 3 years, you will also be asked to provide details of any previous addresses you've held during this period
Residential Status
Main phone number
Including Other phone number
Email address
Marketing Preferences
Marketing opt in to specify marketing preference via (Email / SMS / Post / Phone)
Your total monthly income (after tax)
Will your monthly income be paid into this account?
How will you fund the account?
e.g. Bank Transfer, Electronic payments, Cash or Cheques
How will you use the account?
e.g. Bank Transfer, Electronic payments, Cash or Cheques
Employment status
If Employed (Occupation type, name of employer, start date). If self employed (Occupation type, company/ organisation name/ start date)
Your total amount of savings
What Planned Overdraft limit would you like?
How many people who live with you depend on you financially?
Your monthly share of mortgage or rent payments
What do you spend each month on childcare, maintenance and education?
Are you aware of any upcoming changes in your circumstances?
Do you already have travel insurance or another packaged bank account?
Do you need world wide travel insurance?
Are all account holders and family members below 80 years old and are all children under 18 years of age?
Do you need mobile phone insurance?
Do you need AA breakdown cover?
Do you want to switch?
Is this a sole account switch?
Existing bank details
inc Sort code, Account Number, Name of Account Holder, 16 digit debit card number and debit card expiry from old bank
Do you have an overdraft at your old bank? - If yes then do you want to settle this?
Do you want SMS updates on your switch?
What is your switch date?