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Amend paper-free preferences for your statements and correspondence.
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Amend paper-free preferences for your statements and correspondence.
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Online statements
If you still have access to our Mobile banking app or Online Banking through having another account that remains open, you can continue to view electronic copies of your transaction history on your closed account via your Digital Inbox.
If you don't bank online or no longer have access:
You can call us if you're not registered for Internet Banking. There’s also a range of services for banking in person, in your local area.
Copy statements
Alternatively, you can request copy statements (your transaction history) after you have closed your account. You can do this at any time during the next five years. In addition, if you’re closing a current account, we will provide you with your transaction history (at no cost) covering up to five years prior to the date of closure, unless you choose not to receive it at that time.
If you’re closing a current account, you can choose:
We need to ensure that we send information to the right person at the right address. The volume of paper you will receive could be quite large; up to 60 pages of confidential copy statements if you receive the full five years’ worth of history, and even more for accounts with high transaction levels.
Therefore, when you close your account, before we post you these documents, you should contact us, or visit us in any branch, to confirm which of the following you would prefer:
If you would like it posted to you:
We will aim for your transaction history to arrive within 10 working days of us having confirmed your identity.
If you would prefer to collect it in a specific branch:
If you would prefer to have an electronic copy of your transaction history:
You can view your transaction history on your closed account online using your Digital inbox if you still have access to our Mobile Banking app or Internet Banking through having other accounts with us.
If you do not require this information when you close your account:
You may prefer not to receive your transaction history at all at this stage.
Regardless of your choice, you will be able to request a copy of the same transaction data from us at any point during the five years after you have closed your account.
We have a range of current accounts to suit your needs.