We can usually cancel your pending transaction if you have confirmation from the retailer that the payment won’t be taken. Â
You can cancel a pending transaction in our app or Internet Banking by selecting it from your transaction list and then clicking on ‘help with pending transactions’. Â
Before you contact us, you’ll need an authorisation code from the retailer you made the transaction with. This acts as confirmation that the retailer won’t take the payment. You’ll need to contact the retailer to get this before we can process your request.Â
An authorisation code is 6-digits, for example 032769. If you have duplicate transactions pending, you’ll need an authorisation code for each.