Go paper-free
Amend paper-free preferences for your statements and correspondence.
Deaf or hearing loss
Support to help make banking easier if you are Deaf or have hearing loss.
Support if you are Deaf
Signly
To view British Sign Language (BSL) translations of this site, select the 'On' button below. If a page has not been translated yet, select 'Request Translation' and we'll provide a BSL version in less than a week.
The service is free to Deaf users. It is signed by qualified sign language translators.
You will need to enable cookies on your device for this service to work.
BSL SignVideo
If you’re Deaf and a British Sign Language (BSL) user, you can talk to us live through a BSL interpreter online. Our BSL SignVideo service gives you a video chat link to talk to one of our advisers. Instructions on how to use it are there in BSL. The service is open Monday to Friday 8am–8pm and 8am-1pm Saturday. You can use SignVideo from your PC, tablet or mobile phone. (Network charges may apply.)
Support if you have hearing loss
Relay UK
If you are Deaf, hard of hearing or have a speech impairment, you can contact us using Relay UK.
Either dial 18001 followed by the phone number, or use the Relay UK app.Â
When calling, opening hours for specialist departments still apply, but main service lines are open 8am - 8pm, seven days a week.
Support available in our branches
Sunflower Lanyard
We know that not all disabilities and long-term health conditions are visible. That's why we use the Hidden Disabilities Sunflower Lanyard scheme in all of our branches. If you're wearing one, we'll know that you might need a little more help.
Further support
Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, 7 days a week.
