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Manage your loan
Already have a loan with us? We have a range of flexible ways to help you. If your needs have changed, we're here to help.
What can we help you with?
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If your circumstances have changed, you can change the repayment date of your existing loan. Repayment dates can't be accepted for the 29th, 30th and 31st of the month. You can also change the account from which your loan repayments are made.
You can change the repayment date of your loan, or the account that it is paid from, by:
If you want to restart your Direct Debit online, you can reinstate it here.
You can set up push notifications to remind you when your payments are due, see how to manage notifications here. You can also sign up for text alerts here.
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Pay off and close your loan
This is when you repay your loan before the end of the term.
You can choose to pay off your remaining balance from a Lloyds Bank current or savings account with Internet Banking.
Make sure you're paying the right amount, including any loan interest. To find out how much you should pay, please ask us for an early settlement quote.
You can pay off your loan by:
- Logging on to Internet Banking and selecting your loan from the account overview page - Due to current account payment restrictions, any loan settlement requests over £25,000 should be directed to our Personal Loan Service Centre on 0330 123 3890
- calling us
- visiting your local branch
- paying from a current account, in the same way you pay a bill or a person. Please use these payment details:
Account number: 90000468
Sort code: 77-77-90
Reference number: this is your 12-digit loan account number - you can find this on your Internet Banking or any letters about your loan you've received from us.
Early settlement quote
If you want to settle early, we’ll give you a quote. We may also apply an early settlement adjustment to your loan. This means that we may charge up to 58 days interest on your loan.
You can request an early settlement quote by:
- Logging on to Internet Banking and selecting your loan from the account overview page
- calling us
- visiting your local branch.
Important information when paying off your loan early
We may make an early settlement adjustment of up to 58 days interest.
This adjustment of interest won't be made if your loan has less than 90 days to run to its original maturity date.
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Making extra payments to your loan can reduce the overall interest you’ll pay and may reduce your loan term.
If you make extra payments to your loan, you must continue to pay your monthly repaymentsMonthly repaymentsWith a loan, we give you a sum of money up front and each month after that you pay back some of what you owe. That monthly sum is called your repayment. With our personal loans, your repayments are fixed. That means you’ll owe the same amount each month for the entire life of your loan.. Our calculator can help by showing you how.
Please note, making an extra payment will not take the place of your monthly repayment. We'll still take your Direct Debit as planned on your usual payment date.
You can make extra payments by:
- Logging on to Internet Banking and selecting your loan from the account overview page - maximum £25,000
- calling us
- visiting your local branch
- paying from a current account, in the same way you pay a bill or a person. Please use these payment details:
Account number: 90000468
Sort code: 77-77-90
Reference number: this is your 12-digit loan account number - you can find this on your Internet Banking or any letters about your loan you've received from us.
A maximum of £25,000 on payments on Internet Banking. If you want to make a payment over £25,000, then please contact us over the phone.
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A repayment holiday gives you a 1-month break from your loan repaymentsRepaymentsWith a loan, we give you a sum of money up front and each month after that you pay back some of what you owe. That monthly sum is called your repayment. With our personal loans, your repayments are fixed. That means you’ll owe the same amount each month for the entire life of your loan..
You have the option to apply for up to two repayment holidays of 1-month in a rolling 12-month period, subject to approval.
Interest will be charged if you take a repayment holiday. You will pay more interest overall and your original term will be extended.
We'll tell you of the extra interest before we finalise your repayment holiday. Our calculator can show you before you apply.
You need to inform us at least five working days before your next loan repayment is due for this to be applied to your next payment.
You can request a repayment holiday at any time, providing you:
- have made at least one repayment, and have a Direct Debit in place
- are up-to-date with your loan repayments
- have 30 days or more remaining on your loan term
You can request a repayment holiday by:
- Logging on to Internet Banking and selecting your loan from the account overview page
- Calling us
- visiting your local branch.
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If you have an existing loan account with us, please tell us of any changes to your address, name or contact details.
Moving abroad
You must be resident in the UK (apart from the Channel Islands and the Isle of Man) to be eligible for a Lloyds Bank Personal Loan.
If you have a loan account with us but move outside the UK in the future, you must let us know as it may affect your ability to hold the account or the services we can provide. We will contact you if we have to close your loan account.
Lloyds Bank is part of Lloyds Banking Group. If you have products with other companies within the Group, moving outside the UK may also affect whether you can continue to hold those.
Borrowing more
If you already have a Lloyds Bank loan, you may be able to borrow more.
You can do this by either replacing your current loan - combining your existing loan with the new borrowing, or you can take out a separate loan.
See Borrowing more for further details.
Money worries
Ways to manage your loan
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