Lloyds Bank proof of identity

Proving your identity

We need you to prove your identity if you are a new customer opening a new account with us. Existing customers may also need to prove their identity when opening additional accounts.

What can you use to prove your identity?

Applying for a current account?

Using our Mobile Banking App to apply is safe and secure, in most cases you will only need one of the following:
 

  • A UK or Non-UK passport
  • A current UK photo driving licence.
     

Providing your identity for other online applications & in branch

In most cases you will only need to produce one of the following:
 

  • A current UK photo driving licence
  • Passport from the United Kingdom
     

If you are an existing customer, you can use your existing bank card with Chip & Pin to verify your identity.

If you cannot provide one of the items above, you will need to bring two documents. One document from each of the following lists instead:

Proof of identity

  • Current EU/EEA passport, photo driving licence or identity card. (Accepted for online product opening)  
  • All other current signed passports. (Accepted for online product opening)   
  • HMRC Tax Notification.
  • Young Scots Card.
  • Blue disabled drivers pass. (Accepted for online product opening)  
  • Benefits entitlement letter. (Accepted for online product opening)  
  • UK Armed Forces ID Card.
  • Home Office Immigration Status Document accompanied by proof of right to reside.
  • Home Office Application Registration Card.
  • Northern Ireland Voters Card.

Proof of address

  • Current EU/EEA photo driving licence. (Accepted for online product opening)  
  • Benefits entitlement letter. (Accepted for online product opening)  
  • HMRC Tax Notification.
  • Local authority tax bill for the current year. (Accepted for online product opening)  
  • Utility bill (such as gas or landline phone bill) dated within the last six months. (Accepted for online product opening)  
  • Bank, building society or UK credit union statement. (Accepted for online product opening)  
  • UK, EU/EEA mortgage statement. (Accepted for online product opening)  
  • Current UK provisional driver's licence. (Accepted for online product opening)  
  • UK credit card statement. (Accepted for online product opening)  
  • Tenancy agreement issued by a solicitor, housing association, local council or reputable letting agency.

We are committed to helping people who have difficulty accessing banking. If because of your circumstances you do not have any of the items listed above we may still be able to help you open an account. Please contact your local Branch for assistance.

Important note regarding acceptable documents:

  • Where you need to provide two separate documents, the same one can’t be used twice, even if it appears on both lists. The documents must be from different companies.
  • All documents must be the most recent ones. We don’t accept expired documents.
  • Documents used for proof of address should show your full name and current address.
  • We accept statements printed from Internet Banking.
  • We reserve the right to obtain additional identification and address verification documents if required.

Important legal information

Lloyds and Lloyds Bank are trading names of Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

Calls may be monitored or recorded to help us improve our quality of service.

PhoneBank® is a registered trademark of Lloyds Bank plc.