Go paper-free
Amend paper-free preferences for your statements and correspondence.
Contact us
The quickest and easiest way to manage your share dealing account is online. Here’s a list of our most commonly asked questions. If your question is account specific you’ll need to sign in first.
Chat with us
Available Monday – Friday 8am to 9pm (Closed weekends and English Bank Holidays).
Please note, we are unable to update debit card details or place/amend deals or TradePlans over Web Chat.
Phone
If you would prefer to call us, please choose from the following options. All of our lines are closed at weekends and during English Bank Holidays.
Calls are monitored and recorded for training and regulatory purposes. Call costs may vary depending on your service provider.
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- For general enquiries:
Customer Services Department
Lloyds Bank Share Dealing Limited
Lovell Park Road
Leeds
LS1 1NSPlease include your name, address and account details in all letters so we can locate your account.
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The Financial Ombudsman offers an independent review service. If you have a complaint about our service which we’re not able to resolve for you ourselves, you can ask the Ombudsman to look at your case for free.
Please bear in mind that the Financial Ombudsman Service will only help if you’ve already referred a complaint to us. We will endeavour to put things right, however if you are not happy with the way in which we handled your complaint or the result, you may be able to complain to the Ombudsman. If you do not take up your problem with us first you will not be entitled to complain to the Ombudsman.
Details of how to contact the Ombudsman are below:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Important legal information
The Lloyds Bank Direct Investments Service is operated by Halifax Share Dealing Limited. Registered Office: Trinity Road, Halifax, West Yorkshire, HX1 2RG. Registered in England and Wales no. 3195646. Halifax Share Dealing Limited is authorised and regulated by the Financial Conduct Authority under registration number 183332. A Member of the London Stock Exchange and an HM Revenue & Customs Approved ISA Manager.