Scam calls

If a fraudster gets your details, they can call to pretend to be someone you trust.
We explain how to protect yourself from a scam call.

Scam calls video

How a scam call works

To win your trust on a scam call, fraudsters will first need to steal your personal and banking details. Often this happens through a scam email or text.

Once they have your details, they can call to pretend to be your bank, the police or a well-known company. Our video gives you a typical example of a scam call.

If there’s ever a problem with your account, we’ll always protect it first then contact you to put things right. We'll never call to tell you to move money to another account.

To check that we called you, hang up then dial 159 to talk with us.

The methods fraudsters use on a scam call

Other types of scam calls

Does a caller want you to download something? expandable section

This kind of call is like the one we’ve just described, but this time, a fraudster pretends to be a well-known company.

Usually, they want you to download some software.

This is a scam to take control of your computer or device. Hang up to stay in control.
Do they want you to share a passcode? expandable section

Fraudsters may call to claim to be your bank to ask you for a passcode or activation code so they can use your account.

Sometimes, we’ll send you a code to confirm it’s you using or setting up an account.

If anyone calls to ask for this code, hang up, it’s a scam.

Learn more about passcodes scams.

Learn about other scams and how to protect yourself