Go paper-free
Amend paper-free preferences for your statements and correspondence.
You can use Voice ID if you are eligible and hold a bank, savings, or credit card account with us.
All you need to do is call us and enter your details as usual. We will then ask you to say the phrase "My voice is my password" to access your accounts. It is as simple as that.
Voice ID looks at over 100 different aspects of your voice. These are like your fingerprint and are unique to you. It even recognises you if you have a cold or sore throat.
Call us and tell us what you’d like to do.
Using our automated service, you’ll be able to:
•Get balances on your account, including recent transactions and pending payments.
•Transfer money and pay your bills.
•Check out cancel or change Direct Debits
•Look at change or cancel standing orders.
•Switch to another account including linked business accounts.
•Order replacement card or PINs, statements or a cheque or paying in book.
•You can hear a list of the services available within our automated service by using touch tone.
What would you like to do? |
Touch tone option |
---|---|
What would you like to do? Balances |
Touch tone option One |
What would you like to do? Recent transactions |
Touch tone option Two |
What would you like to do? Transfer money |
Touch tone option Three |
What would you like to do? Pay a bill |
Touch tone option Four |
What would you like to do? Direct Debits |
Touch tone option Five |
What would you like to do? Standing orders |
Touch tone option Six |
What would you like to do? Switch to another account |
Touch tone option Seven |
More options |
Eight |
---|---|
More options Search for a transaction |
Eight One |
More options Change your security number |
Eight Two |
More options Replacement card or PIN |
Eight Three |
More options Order a statement |
Eight Four |
More options Order a cheque book |
Eight Five |
More options Order a paying in book |
Eight Six |
More options To repeat this list |
Eight Hash |
More options Return to previous menu |
Eight Star followed by hash |
We store and protect your Voice ID data. We do this in the same way that we securely store all our customer data.
It may be possible for you to set up Voice ID even if you have a speech impairment. For Voice ID to work we need at least three strong recordings of your voice as you repeat the passphrase.
We don’t recommend setting up Voice ID if you use a voice box or speech synthesiser. They might be a security risk as some speech synthesiser machines have the same voice.
If Voice ID is not right for you, please let us know.
Can someone else access my account with my permission?
Since your voice is unique, someone else won’t be able to use Voice ID on your behalf. To protect yourself - don’t share your security number or security details with anyone else.