Business Overdrafts
Be financially flexible with a business overdraft.
Need help? Ask our mobile virtual assistant
Get instant help whenever you need it
If you use our business mobile app, you can ask our virtual assistant for help. It’s always available and it can answer questions on more than 140 topics.
And if it doesn’t know, it’ll point you in the direction of someone who does. It's safe, secure, and may save you a call.
What can the virtual assistant do?
Our virtual assistant can help in a few ways. It can:
- answer questions
- do something for you, like order you a new PIN.
- connect you with a live agent*
Where to find it
Step 1
Open the business banking app.
Step 2
Select ‘Support’ from the bottom menu.
Step 3
Select ‘Message us’.
Frequently asked questions
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Yes, your chats in the virtual assistant are secure. This is because when you use it, you’re logged in to our mobile app.
It’s still important that you never share anything private such as your password or memorable information. Only share your username or account details if we ask for them in the chat.
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If you've used the virtual assistant to make a request, such as ordering a new card reader, we'll let you know in the chat when it's done. If the team need more information from you in the meantime, they'll ask you in the chat.
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