Log on to Online for Business

Get support with logging on to Online for Business.  If you are a new user, please follow the steps for first-time log on.  If you are an existing user and unable to log on you will find guidance in the Log on support section. You can also get support with using your card reader.

Not registered?  Find out how to register for Online for Business. 

First-time log on

Follow the steps below

Log on support

Frequently asked questions

Card reader support

Frequently asked questions

First-time log on

Follow these steps to log on to Online for Business for the first time.

Before you start, you'll need

  1. Your User ID – this will have been posted or emailed to you.
  2. Your card reader – this will have been posted to you.
  3. Authentication or Business Debit Card – these will have been posted to you. 
    If you have a personal account or have other business accounts with us, you can use the debit cards attached to them.
  4. PIN – this will have been posted to you.
  5. Temporary password – this will have been sent to you by text.

You must have all the above before proceeding, unless you use personal internet banking with Lloyds.  Existing Lloyds personal internet banking users can go straight to step three.

How to log on

Step 1

Go to the Online for Business log on page.

In the ‘User ID’ field, enter the User ID that we sent you by either post or email. 

If you already have Internet Banking with us, your business User ID will be the same as your personal User ID.  If your User ID does not match, please call us on 0345 300 0116.

Step 2

Next, enter the temporary password that we sent you by text into the ‘Password’ field.  You’ll then be prompted to create your own password.

Step 3

You’ll be asked to create your memorable information. This might be used to identify you when logging on. 

If you use Lloyds personal online banking, this step will not be displayed. 

Step 4

Next, we’ll ask you to use your card and reader. Check that the last 5 digits of the card are the same as the ones displayed on the logon screen.  You can amend the digits by clicking in the box on the screen.

Select the ‘Identify’ button on your card reader. Use the PIN you received by post and select ‘Enter’.

An 8-digit number will be displayed on the card reader.  Key this number into the box on the logon page and press ‘Continue’.

Trusting the browser on your device

This is a security feature. Trusting your browser makes logging on quicker as you will only need to key in characters from your memorable information and won’t need to use your card and reader.

You’ll eventually be asked to trust the browser on your device.

If you log on using a different browser or device, the trusted status won’t carry over and you’ll be asked again if you want to trust the device.

First-time log on FAQs

    1. Your User ID.  We’ll send this to you in the post or by email.
    2. A card reader.  We’ll post this to you so allow 7 – 10 working days for it to arrive.  If you have other business accounts with us, you can use the card reader you already have.
    3. An authentication card or Business Debit Card.  We’ll post this to you so allow up to 7 – 10 working days for it to arrive.  If you have a Lloyds personal or business account with us, you can use the debit cards attached to them. 
    4. A PIN.  We’ll post this to you. Allow up to 7 – 10 working days for it to arrive.

  • If you don’t know your PIN, you’ll need to call us to order a new one. Call us on 0345 072 5555, or (+44) 1733 347 338 from abroad.  Lines are open Monday to Friday, 7am to 8pm, and Saturday 9am to 2pm.  This excludes bank holidays.

    If you know the PIN but it’s not working, you’ll need to unlock your PIN.

    To do this:

    1. Visit a Lloyds Bank or Bank of Scotland Cashpoint 
    2. Select ‘Pin services’ then ‘Unlock PIN’
    3. Follow the on-screen guidance to unlock the PIN

    This can only be done at UK ATMs; if you are outside of the UK, you'll need to call us and we'll order a new PIN for you. Call us on (+44) 1733 347 338 from abroad.  Lines are open Monday to Friday, 7am to 8pm, and Saturday 9am to 2pm.  This excludes bank holidays.

  • Card readers generate unique, one-time passcodes used to identify you and to confirm some of your online banking activities, especially payments.

    We’ll prompt you each time you need to use it. Simple on-screen instructions will always guide you through the steps to take.

    Your card reader holds no personal information about you and does not need to be connected to a computer.

  • If you have allowed up to 10 working days to receive what’s needed, please call us on 0345 300 0116,  or (+44) 1733 232 030 from abroad.  Lines are open Monday to Friday, 7am to 8pm, and Saturday, 9am to 2pm, excluding bank holidays.

  • Call us on 0345 300 0116 or (+44) 1733 232 030 from abroad.  Lines are open Monday to Friday, 7am to 8pm, and Saturday, 9am to 2pm, excluding bank holidays.

  • You’ll need to apply for each business separately via the Register for Online for Business page. You must use the User ID you currently use.  

    New accounts that sit within businesses that have already been registered for will automatically be available to view when you log on. 

  • Yes, if you use Lloyd’s internet banking for your personal accounts, you can log on to Online for Business using your personal Internet Banking details.

    You will also be able to use your Personal or Business Banking Debit Card in your card reader - just remember the last 5 digits of the card must match the digits shown on the screen. Click in the box and amend if needed.

  • Trusted device is a security feature that will authenticate the device and browser that you are using. It will allow you to choose to just use your memorable information when logging on to Online for Business.

Still need help?

Call us on 0345 300 0116 or (+44) 1733 232 030 from abroad. 

Lines are open Monday to Friday, 7am to 8pm, and Saturday, 9am to 2pm, excluding bank holidays.

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