Log on to Online for Business

Get support with logging on to Online for Business.  There are two different ways to log on for the first time depending on how you registered.

Existing User?

If you already use Online for Business and can't log on, you’ll find support in our frequently asked questions pages.  

Get help logging in

Support for your card reader

Not registered?

Find out how to register for Online for Business

 

 

Get set up

First-time log on

Depending on how you registered, follow one of these steps to log on to Online for Business for the first time.

Steps to take

We'll guide you through it

  • Before you start, you’ll need:

    • Your User ID – we posted or emailed this to you
    • Your card reader – we've sent you this
    • Authentication or Business Debit Card – we posted these to you.  You can also use any other Lloyds personal or business cards you have
    • PIN – we’ve posted this to you
    • Temporary password – we texted this to you

    You must have all the above before carrying on, unless you use personal internet banking with Lloyds.  If you already use internet banking with a personal account, you can complete step 1 and 2 then go straight to step 5.

    How to log on

    1. Go to the Online for Business log on page
    2. Put in the User ID we sent you.  If you already have internet banking with us, put in your personal User ID and password and go to step 5.  If your User ID does not match, please call us on 0345 300 0116
    3. Next, enter the temporary password that we texted you into the ‘Password’ field.  We’ll then tell you to create your own password
    4. We’ll ask you to create your memorable information.  We might use this to identify you when you log on
    5. We’ll ask you to use your card and reader.  Check that the last five numbers of the card are the same as the ones on the log on screen.  You can change the numbers by clicking in the box on the screen
    6. Press the ‘identify’ button on your card reader.  Use the PIN we sent you by post and choose ‘Enter’
    7. You’ll see an eight-digit number on the card reader.  Put this number into the box on the log on page and press ‘Continue’

    Trusting the browser on your device

    After you’ve been using Online for Business for a while, we’ll ask you to trust the browser on your device.  This is a security feature that makes logging on quicker.

    It means you’ll only need to key in characters from your memorable information and you won’t need to use your card and reader.

    This trusted status won’t carry over to other devices though.  So, you’ll have to agree this on every device you use.

Before you start, you’ll need:

  • Your User ID – we sent this to you by post or email
  • Temporary password – you should have got this by text
  • Your mobile phone with the number you gave us when you registered
  • If you use personal internet banking with Lloyds, you can use your existing User ID and password

How to log on

  1. Go to the Product Hub by clicking the link in the email we sent you.  It's called 'Welcome to Online for Business’
  2. Put in your email address
  3. We'll send you an email and a text with a one-time passcode in them.  Put these into the screen
  4. Click on the 'Start activation' link
  5. Answer the questions that come up

First-time log on FAQs

  • If you clicked through the email link, you’ll need:

    1. Your User ID.  We’ll send this to you in the post or by email
    2. Your password – we texted this to you
    3. Your mobile phone with the number you gave us when you registered

     

    If you applied with the registration form, you’ll need:

    1. Your User ID.  We’ll send this to you in the post or by email
    2. A card reader.  We’ll post this to you so give it 7 to 10 working days to arrive.  You can use a card reader from other business accounts you have with us
    3. An authentication card or Business Debit card.  We’ll post this to you so allow up to 7 to 10 working days for it to arrive.  You can also use other debit cards you have with us
    4. A PIN.  We’ll post this to you.  Give it up to 7 to 10 working days to arrive

  • If you don’t know your PIN, you’ll need to call us to order a new one. Call us on 0345 072 5555, or (+44) 1733 347 338 from abroad.  Lines are open Monday to Friday, 7am to 8pm, and Saturday 9am to 2pm.  This excludes bank holidays.

    If you know the PIN but it’s not working, you’ll need to unlock your PIN.

    To do this:

    1. Visit a Lloyds Bank or Bank of Scotland Cashpoint 
    2. Select ‘Pin services’ then ‘Unlock PIN’
    3. Follow the on-screen guidance to unlock the PIN

    This can only be done at UK ATMs; if you are outside of the UK, you'll need to call us and we'll order a new PIN for you. Call us on (+44) 1733 347 338 from abroad.  Lines are open Monday to Friday, 7am to 8pm, and Saturday 9am to 2pm.  This excludes bank holidays.

  • Card readers generate unique, one-time passcodes used to identify you and to confirm some of your online banking activities, especially payments.

    We’ll prompt you each time you need to use it. Simple on-screen instructions will always guide you through the steps to take.

    Your card reader holds no personal information about you and does not need to be connected to a computer.

  • If you have allowed up to 10 working days to receive what’s needed, please call us on 0345 300 0116,  or (+44) 1733 232 030 from abroad.  Lines are open Monday to Friday, 7am to 8pm, and Saturday, 9am to 2pm, excluding bank holidays.

  • Call us on 0345 300 0116 or (+44) 1733 232 030 from abroad.  Lines are open Monday to Friday, 7am to 8pm, and Saturday, 9am to 2pm, excluding bank holidays.

  • You’ll need to apply for each business separately via the Register for Online for Business page. You must use the User ID you currently use.  

    New accounts that sit within businesses that have already been registered for will automatically be available to view when you log on. 

  • Yes, if you use Lloyd’s internet banking for your personal accounts, you can log on to Online for Business using your personal Internet Banking details.

    You will also be able to use your Personal or Business Banking Debit Card in your card reader - just remember the last 5 digits of the card must match the digits shown on the screen. Click in the box and amend if needed.

  • Trusted device is a security feature that will authenticate the device and browser that you are using. It will allow you to choose to just use your memorable information when logging on to Online for Business.

Still need help?

Lines are open Monday to Friday, 7am to 8pm, and Saturday, 9am to 2pm, excluding bank holidays.

Call us on
0345 300 0116

From abroad call
(+44) 1733 232 030

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