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Getting started with Cardnet

Our ‘how to’ videos and helpful PDF guides will get you up and running in no time.

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Reporting with Cardnet

Useful guides and videos to help you access our online reporting tools and set up your reports quickly and easily.

Set up reporting
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Staying secure and compliant

Everything you need to know to keep your business secure and compliant while taking payments with Cardnet.

Security and compliance

Cardnet FAQs

Cardnet FAQs

Get answers to the most-commonly asked questions about taking payments with Cardnet.

FAQs

Update your details

Let us know about changes related to your business, including your name, address or bank details. 

Update details

Order stationery and consumables

You can order more till rolls, manual-banking vouchers or downloadable stickers here.

Order stationery

Add more outlets

Let us know if you need additional terminals for new premises.

Additional outlets

Upgrade your terminal

Interested in upgrading your existing terminal? Let us know.

Upgrade your terminal

Cardnet help & support

Cardnet help & support

If you need help relating to a change of details, terminal queries, account management or any other Cardnet query,  please visit the Cardnet help & support hub.

Cardnet help & support
 

Powering competitive advantage through payments

Find out how to adapt your payment strategy to stay ahead of the competition.

 

Read the full report
 

PayPoint

Specific links for PayPoint retailers to use:

PayPoint PCI DSS Compliance

PayPoint Net Settlement

Go to the PayPoint Net Settlement website for information about the service or to register your interest with PayPoint.

Interchange rates and fees

Here are our latest interchange rates and fees:

Interchange rates (PDF, 162KB)

Interchange fee table (PDF, 146KB)

Important information

Download information about chargebacks and a form for when you might need to recover a card from a customer.

Card Recovery Form (PDF, 98KB)

Chargebacks: A Guide for Cardnet Customers (PDF, 426KB)

A guide to understanding your Cardnet statement (PDF, 567KB)

Useful Links


Lloyds Bank Cardnet is not responsible for the content on external sites.