Cancel a Direct Debit

Find out how to cancel a Direct Debit.

Steps to take

We'll guide you through it.

  • Depending on your level of access, you can cancel Direct Debits set up on your accounts.

    1. In the account details screen, find the account the Direct Debit is paid from.
    2. Select ‘More’ and ‘Direct Debits’.
    3. Open the Direct Debit you want to cancel and select ‘Delete’.

    You should also tell the company you're paying that you are cancelling the Direct Debit.

  • You can view and cancel Direct Debits if you have a role with the right permissions. Your administrator can assign a Direct Debit role for you.

    To cancel a Direct Debit:

    1. Log on to Commercial Banking Online.
    2. Go to ‘Manage payments’ and select ‘Direct Debits’.
    3. Enter the details for the account and select ‘Search’.
    4. Select the Direct Debit you want to cancel.
    5. Click ‘Cancel Direct Debit’.

    Follow the steps on screen to complete a security check 

    You'll find step-by-step help in the Help Centre. To get there, select the question mark at the top of any page in Commercial Banking Online.

    You should also tell the company you're paying that you are cancelling the Direct Debit.

To cancel a Direct Debit:

  1. Log onto Online for Business.
  2. Select ‘More Actions’ next to the account the Direct Debit is paid from.
  3. Choose ‘Direct Debits and standing orders’, then ‘Manage Direct Debits’.
  4. Find the Direct Debit you want to cancel.

You should also tell the company you're paying that you are cancelling the Direct Debit.

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