Go paper-free
Amend paper-free preferences for your statements and correspondence.
Help your money grow with a savings or investments ISA
Explore our ISA options
Our Products
Savings
Whatever it is you want to save for, our range of savings accounts can help. Find the right account for you.
Investment ISA
Whether you're an experienced investor or starting out, we have an investment product for you.
Credit cards
Check your eligibility before you apply. It takes about 5 minutes and won’t affect your credit score.
Silver accounts
Our account that offers a range of insurance benefits and no fees from us when using your debit card abroad, for a £11.50 monthly fee. T&Cs apply.
Personal loans
Find out how much you could borrow before you apply.
The amount we lend and the rate we offer you will be dependent on your personal circumstances.
Mortgages
Find a mortgage deal that best suits your needs. Explore and compare our mortgage rates, or apply for a mortgage, online or in our app.
Car finance
Found your perfect car or still working out your monthly budget? We could help you get behind the wheel in no time.
Subject to status and additional affordability checks.
Ready-Made Pension
Get a pension that’s ready to go in minutes.
You can view, track and top up your pension savings anytime, anywhere – through our app.
Capital at risk.
Yes, I invest
Start investing today with a Ready-Made Investment ISA. Our experts look after everything, and you can do it all in the app.
Customer Support
Your Credit Score
Take control of your finances with the power to check Your Credit Score for free. Find your score and your accounts all in one app.
With Your Credit Score you can:
- view your score and full credit report.
- see what products you could be eligible to apply for.
- find personalised tips on how to improve your score.
Banking online
It's simple and safe in our app or on our website.
Independent service quality survey results
Personal current accounts
Published February 2025
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 17 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
Overall service quality
We asked customers how likely they would be to recommend their personal current account provider to friends and family.
Ranking
The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found here.
Authorised push payment (APP) scams rankings in 2023
Authorised push payment (APP) scams happen when someone is tricked into transferring money to a fraudster’s bank account. These charts use data given to the Payment Systems Regulator by major banking groups in the UK in 2023. You can read the full report by visiting www.psr.org.uk/app-fraud-data
Share of APP scams refunded.
This is the proportion of total APP fraud losses that were reimbursed, ranked out of 14 firms.
APP scams sent per £million transactions.
This is the amount of money sent from the victim's account to the scammer, ranked out of 14 firms.
For example, for every £1 million of Lloyds Bank, Bank of Scotland & Halifax transactions sent in 2023, £228 was lost to APP scams.
APP scams received per £million transactions: smaller UK banks and payment firms.
This is the amount of money received into the scammer's account from the victim, ranked out of all UK banks and payment firms.
For example, for every £1 million received into consumer accounts at Skrill, £18,550 of it was APP scams.
APP scams received per £million transactions: major UK banks and building societies.
This is the amount of money received into the scammer's account from the victim, ranked out of all UK banks and payment firms.
For example, for every £1 million received into consumer accounts at Lloyds Bank, Bank of Scotland and Halifax, £128 of it was APP scams.
