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Existing car insurance customers
If you're an existing customer and you’d like to know how to manage your Lloyds Bank car insurance policy, you're in the right place. Here’s everything you need to get the most of your car insurance policy.
Lloyds Bank Car Insurance is underwritten by a panel of insurers and is arranged and administered by BISL Limited. When getting a quote online you’ll be taken to BISL Limited’s online site with a new privacy and cookie policy.
Existing customer, My Account
As an existing customer, you can make changes to your car insurance policy online, when it's convenient to you. The My Account is available 24 hours a day 7 days a week.
With the My Account, you can:
- add or remove additional drivers.
- change your address or contact details.
- change your vehicle, it's use and cover level needed.
- change your payment details or make payments.
- view, download or print your policy documents.
Make policy changes by phone
If you'd prefer to speak to someone, you can discuss any changes to your policy and make the updates over the phone.
Call: 0344 209 0476
Lines are open Mon-Fri 8am-8pm, Sat 8am-6pm, Sun 10am-4pm and Bank Holidays 9am-5pm. Calls and online sessions may be monitored and recorded.
Frequently asked questions
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Yes, please get in touch as soon as possible if you’re struggling to manage your regular policy payments. We’re here to help.
Call: 0344 209 0476
Speak to a representative Mon-Fri 8am-8pm, Sat 8am-6pm, Sun 10am-4pm and Bank Holidays 9am-5pm. Calls and online sessions may be monitored and recorded.We understand that many things can lead to financial difficulty. Our representatives can discuss your individual circumstances and find a way to help, which may include:
- A short-term payment holiday
- Moving your payment dates
- Agreeing partial payments
Don’t wait until you miss a payment to speak to us, as we can help ahead of time.
We ask that you don’t cancel your payments or Direct Debits as your policy could be cancelled as a result, leaving you uninsured.
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As an existing customer, you can make changes to your car insurance policy online, when it's convenient to you, using My Account.
Our existing customer support page contains further information and support on how to manage your Lloyds Bank Car Insurance.
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If you need to make a car insurance claim, help is available. While there's no need to immediately register a claim following a car accident, we'd recommend you do so within 24 hours.
To help process your claim we have put together some helpful information and details of what’ll you’ll need to complete your claim.
Ukraine crisis
If you are using your vehicle in the UK to support the humanitarian crisis unfolding in Ukraine and have Lloyds car insurance cover, you do not need to tell us about your change in circumstance or amend your policy. You’ll continue to be covered by your existing policy.
Read the FAQs below for more information:
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No, you do not need to inform us and will continue to be covered.
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No, our motor insurance policy will provide, at minimum, third party liability coverage for the duration of the insurance policy. However, we encourage you to check your policy documents carefully for limits of coverage and policy exclusions. In addition, we encourage you to familiarise yourself with regulations around the cross-border transport of goods and abide by any travel advice issued by the Foreign, Commonwealth & Development Office.
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No, until 11th June 2022 our commercial van customers with UK comprehensive insurance will also have comprehensive cover for any cross-border journeys taken to provide humanitarian aid within the Green Card Free Circulation Area (GCFCA) countries. Therefore, you do not need to contact us unless you require additional cover or plan to leave GCFCA countries.
The Green Card Free Circulation Area (GCFCA) comprises of all 30 European Economic Area (EEA) countries as well as UK, Andorra, Bosnia & Herzegovina, Montenegro, Serbia and Switzerland.
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No, cover does not include driving in the Ukraine. You should also be aware that damage or injury caused by war, conflicts or similar events is common exclusion in motor insurance policies.
