Go paper-free
Amend paper-free preferences for your statements and correspondence.
Add your ID
You can do this in our app
- Our app is the simplest way to prove who you are
- You won't need to visit a branch or post any documents to us.
Getting started in our app
Need help?
If you're registered for Online Banking, the fastest way to get in touch is by messaging us securely online.
Let’s look at the details
How to register for Internet Banking
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- Download the Lloyds Bank app.
- To start registering for Internet Banking, select Create log-on details.
- Input the requested details.
![Your profile screenshot from the app.]()
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- Select current/savings and type in your Smart Start sort code and account number.
![Account details screenshot from app.]()
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- Create secure logon details.
![Logon details screenshot from app.]()
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- Read our Internet Banking agreement, if you are happy to continue select Agree.
![Internet Banking agreement screenshot from the app.]()
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- Your parent or guardian will receive an activation code.
- When you receive your code, log on to Internet Banking and enter the activation code.
![Finish registering a screenshot from the app.]()
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- Enter the requested randomly selected three characters from your memorable information.
- Select Continue to see your security setting options.
![Memorable information screenshot from the app.]()
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- Choose how quickly you would like our app to log you off after you have stopped using it.
Select:
- Turn on Face ID or Touch ID to log on securely to Internet Banking with just a glance at your camera.
- Keep using memorable information to continue entering three characters from your memorable information to log on
- Select Ask me later, and we’ll ask you to continue using memorable information.
Now you can use the app to check your savings, spending, pay with cheques, and view card details.
![Auto log off settings screenshot from the app.]()
How to prove who you are
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- Open your Lloyds Bank app, then log on and select More from within the Smart Spending section of the app.
![Lloyds Bank app homescreen screenshot from app.]()
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- Select Confirm your ID from within the Manage Account section of your Spending Account.
![Spending account menu screenshot.]()
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- Confirm that you have a UK/EU passport with you now.
- Take a picture of your passport following the guidance provided on our app.
![Send proof of ID screenshot.]()
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- Take a selfie by following the guidance provided on our app.
![Send a selfie screenshot.]()
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- You’ve completed the process. Once we’ve checked your pictures, we’ll send you confirmation by email.
![Thank you for submitting your ID.]()
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