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Make a change on your business accounts
Need to make changes to your business accounts? If you’re already registered, Online for Business is the easiest way to make changes.
You can:
- Add people who can act on behalf of the business, for example, make payments
- Set up new Online for Business users
- Order debit cards for new users
- Remove people from your business accounts.
You’ll find support with carrying out any of these tasks by clicking ‘Help’ when logged into Online for Business.
Frequently asked questions
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Your approvers are the people listed as signatories on your mandate. A mandate shows who is named on your account and what they can do.
Need a copy of your mandate?
If you need a copy of your mandate, try asking a colleague in your business first. If you need to know who's on your mandate, get in touch.
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You may be in a situation where the people on your mandate can’t approve your changes. For example, if a signatory has left the business but is still on your mandate.
In cases like this, the form will give you the option to complete and upload a board resolution. Feel free to save your progress at this point and come back later.
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All approvers can review and approve changes online. They just need an email address and a UK mobile number. If they have trouble reviewing the request, they should get in touch.
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It’s quick and easy to request changes once you’ve registered for Online for Business.
If you don’t have access, and you need to add people to or remove people from your business accounts, please fill out and print the relevant form below. Then sign it, collect signatures from anyone who needs to approve the changes, and email or post the form to us.
If you have a dedicated Relationship Manager, complete this form:Mandate variation form (PDF, 251KB)
In addition to the mandate variation form, the following forms need to be completed:
for any new people you’re adding to the business accounts – Your key people (PDF, 203KB)
if you’re adding more than four people – Appendix (PDF, 285KB)
If you don’t have a dedicated Relationship Manager, complete this form:Mandate variation form (PDF, 280KB)
In addition to the mandate variation form, the following forms need to be completed:
for any new people you’re adding to the business accounts – Your key people (PDF, 203KB)
if you’re adding more than four people – Appendix (PDF, 285KB)