Order replacement Online for Business authentication card

You can use your authentication card to log on, add recipients and make payments. 

Here’s how to order a new authentication card.

Steps to take

We'll guide you through it.

  • To order replacement authentication card, message us in the app.

    1. In the app, go to ‘Support’ and then ‘Message us’.
    2. Ask the assistant to 'Order a replacement authentication card’.

    You’ll receive your replacement card in 5-7 working days.

    Download the app

  • If you have a new PIN as well:

    When your replacement authentication card arrives, it’s best to activate it at a Lloyds Bank or Bank of Scotland Cashpoint©.

    1. Put your card in and enter your new PIN.
    2. Select ‘PIN services’, then ‘Unlock PIN’.

    Your card and PIN will now be ready to use.

    If you are using the same PIN as before:

    You don’t need to activate your replacement authentication card as you can use it with the same PIN as before.

Order on Online for Business

  1.  Log on to Online for Business.
  2.  Select More actions.  
  3.  Select Account services, then Request replacement card.

Frequently asked questions

Still need help?

Call us on 0345 072 5555.

We’re open Monday to Friday, 8am to 5pm and Saturday, 9am to 2pm. This excludes bank holidays.

If you’re outside the UK call +44 1733 347 338.

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