Go paper-free
Amend paper-free preferences for your statements and correspondence.
Request money with Link Pay
More on Link PayLink Pay is the new quick way to get paid back. Request and receive money easily from friends and family via our app.
Our Products
Current accounts
Take a look at our range of current accounts to find the right one for you.
Mortgages
Find a mortgage deal that best suits your needs. Explore and compare our mortgage rates, or apply for a mortgage, online or in our app.
Car leasing
Lease a new car in just a few taps online or in our app.
Ready-Made Pension
Get a pension that’s ready to go in minutes.
You can view, track and top up your pension savings anytime, anywhere – through our app.Â
Capital at risk.
Life insurance
When life has other plans, it's good to have a back-up. Protect you and your loved ones with up to £500k of life or critical illness cover, provided by Scottish Widows.
Get protected in minutes, for years of peace.
Credit Cards
Check your eligibility before you apply. It takes about 5 minutes and won’t affect your credit score.
Personal Loans
Find out how much you could borrow before you apply.
The amount we lend and the rate we offer you will be dependent on your personal circumstances.
Savings
Whatever it is you want to save for, our range of savings accounts can help. Find the right account for you.
Lloyds Pet Insurance
Because you’ll never know what they’ll get up to next, our pet insurance has three levels of cover, so you can relax knowing your dog or cat can get the treatment they may need.
Insure now and get one month free plus a welcome hamper worth up to £36. Terms & Conditions apply.
Customer Support
Our Help Centre
Looking for help? Use the information and guides in our Help Centre to find what you need.
Learn about the latest scams
Fraudsters are always looking for new ways to try to steal your details and money.
Discover which scams are common right now, how they work and the steps you can take to stay safe.
Extra support if you have a disability
Learn how we are making it easier to bank with us. Find out about the different kinds of accessibility support we provide, and how to get in touch.
Banking online
It's simple and safe in our app or on our website.
Independent service quality survey results
Personal current accounts
Published August 2024
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 17 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
Overall service quality
We asked customers how likely they would be to recommend their personal current account provider to friends and family.
Ranking
The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found here.
Authorised push payment (APP) scams rankings in 2023 ​
Authorised push payment (APP) scams happen when someone is tricked into transferring money to a fraudster’s bank account. These charts use data given to the Payment Systems Regulator by major banking groups in the UK in 2023. You can read the full report by visiting www.psr.org.uk/app-fraud-data
Share of APP scams refunded.
This is the proportion of total APP fraud losses that were reimbursed, ranked out of 14 firms.
APP scams sent per £million transactions.
This is the amount of money sent from the victim's account to the scammer, ranked out of 14 firms.
For example, for every £1 million of Lloyds Bank, Bank of Scotland & Halifax transactions sent in 2023, £228 was lost to APP scams.
APP scams received per £million transactions: smaller UK banks and payment firms.
This is the amount of money received into the scammer's account from the victim, ranked out of all UK banks and payment firms.
For example, for every £1 million received into consumer accounts at Skrill, £18,550 of it was APP scams.
APP scams received per £million transactions: major UK banks and building societies.
This is the amount of money received into the scammer's account from the victim, ranked out of all UK banks and payment firms.
For example, for every £1 million received into consumer accounts at Lloyds Bank, Bank of Scotland and Halifax, £128 of it was APP scams.
