You may be able to refer your complaint to the Financial Ombudsman Service (FOS), should you be unhappy with the outcome. The FOS can consider complaints from individuals, certain small businesses and charities. Not all Lloyds Bank business customers can use this scheme. You’ll find more on financial-ombudsman.org.uk.
If you can’t complain through the FOS, you may be able to ask the Business Banking Resolution Service (BBRS) to review your complaint. You can use the BBRS for free.
Please note that the BBRS is closing, and it will not accept the registration of any complaints after 13th December 2024.
For further information, please refer to the BBRS website, https://thebbrs.org/, or email contactus@thebbrs.org or telephone on 0345 646 8825. Alternatively, you can write to the BBRS at, Business Banking Resolution Service, CEDR - Centre for Effective Dispute Resolution, 100 St Paul’s Churchyard, London, EC4M 8BU.
Raising a complaint with us will not affect your rights to pursue the issue through formal (legal) proceedings.