Mental health

We’re here to help you feel more in control of your money.

Why telling us can help

At some time in our lives, many of us experience mental health conditions. Sometimes this can make it hard to deal with money or your finances could be affecting your mental health. At these times, we can help you with added support.

Any information you give us about your mental health is confidential and we will only ever use it to help you. It won’t affect any products or services you have or take with us.

We will listen to your needs and work with you to see what we can do to help. You can contact Mental Health UK who can also provide information and help too.

We have partnered with the Money and Mental Health Policy Institute and have achieved the Advanced level in their Mental Health Accessible Programme. This means we have taken action to improve the accessibility of our services to people experiencing mental health conditions.

Mental Health Accessible 2021/2022 Level 1: Essentials

How we can make banking easier

Difficulty remembering a PIN

If you find it difficult to use or remember your PIN, you can:

  • View card PIN – if you  find it difficult to remember your PIN, you can look it up in our app.
  • Get a chip-and-signature card, just call us or ask in branch for one.
  • Use a contactless card to buy items up to £100.

Difficulty remembering a password

If you find it hard to remember your password, you can call us from our Business Mobile Banking app, using your registered mobile number. You’ll already be securely logged on, so there’s no need to remember any passwords.

Visiting a branch

We know that not all disabilities and long-term health conditions are visible. That’s why we use the Hidden disabilities Sunflower Lanyard scheme in all of our branches. If you're wearing one, we’ll know that you might need a little more help.

If you’re visiting a branch, check our branch finder page first.  You can check our opening hours and see what business facilities and accessibility services are available.

If you don't have a branch nearby, you can deposit and withdraw cash at a post office or on a Banking hub. Find out more about what business banking services are available near you.

Managing your account via our Business Mobile Banking app

Our Business Mobile Banking app can help you manage your account in a way that suits you. It has features such as:

  • Pay in a cheque in our app – save a trip to branch (up to £10,000) total per day).
  • Fingerprint or Face ID – Log on security without needing your password.
  • Payment confirmation – when you make a payment using your app, you can share the receipt once the payment has been sent.
  • Our app is compatible with standard device screen readers. This will help you use both mobile banking and the branch and ATM locator, if you have sight impairments. To use a screen reader, you'll need to enable the accessibility options in your device’s settings.

There are also more ways of staying in control of your spending using Internet Banking or our Mobile Banking app.

Appoint someone to manage your money

During these challenging times, you may prefer to appoint someone to help manage your money. This will still give you the option to do it yourself when you are ready to.

Support if you're worried about the cost of living

Money worries

Worrying about money can impact your mental health. If you find are starting to worry about your business finances, you’re not alone – we are here to help

Financial worry

Money management

Getting in control of your business day-to-day finances could help ease the pressure. We have tips and tools which can help you.

Managing costs support

Managing business change

In challenging times, businesses have to adapt. Here you’ll find ideas and support to help you evolve as well as manage change in your business.

Managing business change

How other organisations can help you

Mental Health UK logo.

Mental Health UK

  • Bring together the experiences of four charities who’ve been supporting people with their mental health for nearly 50 years.
  • Provides support and services for the challenges that pose a threat to people's mental health.
  • Help with understanding mental health and money issues, loneliness and isolation, young people's resilience and more
Visit Mental Health UK
Clic logo.

Clic

  • Clic is Mental Health UK’s free online peer support service.
  • It’s free to join and provides 24/7 mental health support from the community.
  • Connect with others for mutual support, share your thoughts and find helpful information.
Visit Clic
Bloom. For young people's mental health logo.

Bloom

  • UK-wide programme, which supports young people’s mental health resilience.
  • It equips young people with the tools and knowledge to support their mental health through life’s transitions.
  • Their resource library helps young people engage in conversations about mental health, emotional wellbeing and resilience.
View resource library
Mental Health & Money Advice logo.

Mental Health & Money Advice

  • Clear, practical advice and support for people experiencing mental health and money worries.
  • Specialist knowledge of benefits, managing money and mental health care.
  • Cost of living hub provides information to support your mental wellbeing and managing your money.
Visit the hub
Money Helper logo.

Money Helper

  • Government-backed with advice on benefits, tax, pensions, homes and savings.
  • Money calculators, helpful articles and regular updates.
  • Support available online, over the phone or face-to-face.
Visit Money Helper
NHS logo.

NHS

  • Advice and support for coping with financial worries.
  • Tops on how to survive financial stress, such as facing your fears and not giving up on your daily routine.

Visit NHS Mental Health

Further support

Support and wellbeing

If you’re facing a tough time such as bereavement, or you need help managing your money, we’re by your side.

Support and wellbeing

Accessibility and disability

More information on how we can help.

Accessibility and disability

Serious illness support

Ways we can help you through this difficult time.

Serious illness support