Appointing someone to manage your business affairs

Within Commercial Banking, it is important that we have the right, and appropriate member offering you support when there is a change in your circumstances. 

Our commercial support teams offer various services to make things smooth and easy for you.

A trusted person can help you manage your business account and money matters. This could be a family member, friend, colleague or even neighbour.

There are a number of reasons why someone may need to act on your behalf. You may be living abroad or have serious health conditions. The person you choose can manage your account in different ways. Choosing the right option will depend on your individual circumstance.

Under Representative Access, there are two types of options that are available within Commercial Banking; Mandate Variation and Power of Attorney. The route you take, will determine which process you will have to use.

  • A Mandate Signatory Arrangement – this allows someone to request various changes including who can operate your accounts, what they can do and amend their Online business access.
  • Power of Attorney – this gives someone the legal authority to deal with third parties such as banks or the local council on your behalf, and in some cases the legal power to make a decision on your behalf such as where you should live.

Different access types

There are several types of access available. You can choose the one best suited to your circumstances.

Access types about the types of access available

More about signatory mandate arrangement process

There are several types of access available. You can choose the one best suited to your circumstances.

Signatory process about the signatory mandate arrangement process

More about power of attorney and the registration process

Find more information on power of attorney.

Power of attorney process about power of attorney registration

Plan your next steps

Follow our step by step guide to help you register a trusted person to manage your business account.

Trusted person registration about registering someone to manage your business account

  • If your circumstances have changed since you first set up access for someone to help manage your financial affairs, the following guidelines may assist you.

    Change of address
    If you or the named representative(s) change address you will need to tell us about it. You can do this by calling us or visiting your local branch.

    When a marriage or civil partnership ends
    If you and the named representative are married to each other or in a civil partnership and separate, the arrangement will come to an end unless the legal document states otherwise. This applies to all types of Power of Attorney, but not to court appointments such as deputyship or guardianship.

    Death
    You must notify us if the representative passes away and supply us with the death certificate or an updated Lasting Power of Attorney document stamped by the Office of the Public Guardian confirming the deceased (if applicable). You must also notify us if the account holder passes away and supply us with the death certificate. Once notified, all the transactions to the account will be restricted. Get in touch with your relationship manager to know more.

    Other Reasons
    There can be other circumstances that bring an agreement to an end. Contact the Office of the Public Guardian or the court for more information.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.