Find out more about a transaction

If you don’t recognise a transaction there could be a few reasons. Here’s how you can find out more.

Steps to take

We'll guide you through it.

To see more detail about the transaction:

  1. Log on to Online for Business
  2. Select ‘view statement’ on the account the transaction is from
  3. Select the transaction.
  4. You’ll see details including date, time, name and location of the business.

If the transaction is showing in ‘view pending transactions’, the name of the business may be different from the actual name that will show on your full statement.

Check transaction details

  • Sometimes the name of the business may be different to what they’re commonly known as.

    We’ve put together a list of common business or retailer names.

    Check names

  • The codes on your statement will help you understand what type of payment it was.

    Common transaction types are:

    • BP is a Bill Payment
    • DEB is a debit card payment
    • DD is a Direct Debit
    • FPO is a Faster Payment Outbound.

    All payment codes

  • Sometimes a subscription fee may be charged even if you weren’t expecting it.

    In many cases subscriptions are set up on your debit or credit card. You’ll have given a company permission to take a regular payment from your card.

    To cancel a subscription it’s best to speak to the business you set it up with first.

Still need help?

To get you to the right place, we just need to check a few details with you.

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