Pay in a cheque

You can do this in our app

Pay in cheques of up to £10,000 each, or a total of £10,000 a day.
Our Mobile Banking app takes a photo of the cheque and reads the details.
It saves you a trip to the branch and the money is usually available the next working day.

There are some types of cheque that you can't pay in with the app. The app will let you know if this happens.

Mobile device taking a photo of a cheque.

Mobile Banking app guide expandable section
Log on, select the account and then tap on the three dot menu. Then choose Deposit cheque.

Make sure the cheque is less than 6 months old and the recipient name is right, then enter the amount on the cheque.

If you want to, add a reference to remind you who the money is from or what it’s for.

Select Front of cheque. Then, if asked, allow access to your camera.

Lay the cheque on a flat surface with a dark background. Hold the camera level and directly above it. When a green border appears around the cheque, hold still for a moment. The app will then scan the cheque.

Select Back of cheque. Repeat the process, even if it’s blank.

Check the details, then confirm the deposit.

Keep hold of the cheque until the money is available. Then you can destroy it.

Getting started in our app

If you don't use our app expandable section

If you don't use our app, you can call us. If you prefer to bank in person, there’s a range of services in your local area.

Let’s look at the details

View your cheque deposit history expandable section

Cheque deposit history

You can check the Deposit History tab at any time to see when your money will be available. Here you can view all cheques you've paid in using the app over the last 99 days.

The Deposit History tab won’t show any cheques you've paid in at a branch or a Cashpoint®.

If you have a joint account, it also won't include any cheques paid in by the other person using another mobile device. You'll see a total of all paid-in cheques in your account details. They're shown as a pending transaction first, until the money is available.
If your cheque is rejected expandable section

Cheque rejected

If a cheque in Deposit History says 'Rejected', we were unable to process the payment. Don't try to pay it in again in the app. The reason for rejection will display in your Deposit History, and we'll also write to you to confirm this reason.
What to do if you're getting errors when taking the photo expandable section

Cheque photo errors

The app needs a good sharp image to 'read' the details. Place the cheque flat and in good light against a plain, darker background. Hold your device in the landscape position, steadily over the cheque without tilting. Hold still for a few seconds while the app takes the image – and it should now work.
Can I take a photo of my cheque and deposit it later? expandable section

Deposit cheque later

No. For security, cheque images aren't stored in the app. They won't appear in your device's photo library or any cloud service connected with it. Cheque images are only stored securely on bank systems. Similarly, you can't upload cheque images from your device's photo library, or use a photocopy of a cheque.
Types of cheques you can pay in expandable section

Types of cheques

In-app cheque deposits aren't available for travellers' cheques, Bank Giro credits, foreign currencies and other types of non-standard cheques.

You can pay in cheques written in English, Welsh and Gaelic. The recipient name can be in any language as long as it matches the account name.
What cheque imaging is expandable section

Cheque imaging

It’s a way to pay in cheques using your mobile or tablet device using our Mobile Banking app. The app uses your device's camera to take a photo of the cheque. Then it ‘reads’ the details to pay the money into your account.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

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