Relationship Managed Service
We combine modern banking with a long-standing tradition of exceptional service, offering you the flexibility and choices you need to manage your finances effectively.
New scam code
You need to be careful when you make a payment online.
Fraudsters can pretend to be someone you trust or offer things like fake goods to try and scam you.
We’ll do as much as we can to protect you and reduce scams while you make genuine payments.
To stay safe online, you should follow the code of conduct below. This code will help to protect you from scams and give you the chance of a refund.
Tips to stay safe from scams
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Our security systems help us to fight fraud. We can use them to warn you about a scam before you make a payment and when you:
- Set up a new payee.
- Amend an existing payee.
If you get a warning, make sure you take suitable action to protect your payment.
We may not refund your money if you ignore a warning and fail to act.
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Before you make a payment, you need to double-check all the details to make sure:
- you pay the right person or company
- that any services or goods you want to buy are genuine, and/or
- payments to invest are with a genuine company.
Don't rely on an email, text message or a caller ringing you to give the correct name, account number and sort code.
To double-check, call back on a number you know is theirs, not one that is given to you.
By doing this, you’ll help to protect yourself from scams and your right to a refund.
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If you run a small firm or a charity, then you should have measures in place for when you approve a payment.
Use these at all times as they can help you to avoid a scam.
If you don’t use them and fall victim to a scam, we may not refund your money.