Relationship Managed Service
We combine modern banking with a long-standing tradition of exceptional service, offering you the flexibility and choices you need to manage your finances effectively.
SMS One Time Passcode (OTP)
To help you bank safely, we may need to text you a code to make sure it’s you buying online or carrying out other actions.
What is an SMS One Time Passcode (OTP)?
An OTP is a unique 6-digit code. It helps to keep you safe from fraud.
More about One Time Passcodes
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There are various times where you could get one, such as when you buy online or change your address.
We’ll send a passcode to your mobile phone to check it’s you online.
Please make sure we have your correct mobile number.
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Once we send a passcode, a pop-up should appear on your screen. You’ll need to enter the code into this pop-up to confirm it’s you.
If you enter the wrong OTP a set number of times, you’ll need to call us before starting again.
You won't be charged for receiving an OTP.
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An OTP is for your eyes only. Never share it with anyone, not even your bank. Only enter the code when prompted on screen.
If anyone calls to ask for an OTP, hang up the phone. This is a common scam that fraudsters use.
Fraudsters will use all kinds of reasons to try to get an OTP from you, such as:
- Refund your account.
- Secure your account.
- Stop a payment.
Remember: nobody should ever call to ask for a code.
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Before you use a passcode, check the payment details to make sure you’re buying:
- The item you want.
- At the right price.
- From a genuine seller.