Relationship Managed Service
We combine modern banking with a long-standing tradition of exceptional service, offering you the flexibility and choices you need to manage your finances effectively.
How we protect you
We use up-to-date security systems help to keep your money safe when you bank online.
Listed below are some of the latest technologies we use to fight fraud.
We continue to update this tech and add new systems to help keep you and your money safe.
Helping you to stay safe
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As you bank online, we use extra security checks to make sure it’s really you and not a fraudster.
If we spot anything odd, we may ask you to call our Fraud Team. We’ll also send you a text and a message in your account overview so you can confirm any request.
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We look at how you use your account online to help us spot things that aren’t normal. This helps us to tell if a fraudster is trying to use your account.
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If you set up a new payment, we may display which bank you’re sending money to, like Barclays, HSBC, Tesco. This helps you to make sure a new payment goes to the right account.
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When you bank online, you’ll see messages before and after you log on. These give useful hints and tips on how to stay safe online.
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We may give you an automated call to confirm an action like setting up a new payee. The call will ask you to enter a four digit code that we send to your Internet Banking screen or by post.
Please keep this code private. You'll only get an automated call if you ask for one.
If anyone gives you a code over the phone or webchat, it’s a scam.
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You can use our mobile app to confirm payments and other requests.
We’ll tell you what to do on-screen. If anyone else tells you what to do or you didn’t make a request, it’s a scam.
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You and your details are protected by data privacy rights. Find out how we use your data in our terms and conditions.
Lloyds Bank will never ask you to:
- Share your account details like user ID, password and memorable information.
- Tell us your Personal Security Number (PSN) for Telephone Banking.
- Tell us your PIN code or card expiry date.
- Move money to another account.