Currency Internet Banking

We can detect unusual transactions on your account and may contact you to confirm you’re the originator of the request if we believe it may be fraudulent.

If you accidentally forget to log off internet banking, we'll log you off automatically after 10 minutes. This reduces the risk of someone else accessing your account.

Your user ID is specific to you and we will always ask you to confirm your password and 3 characters of your memorable name from a drop down list when you login. This protects you from viruses that try to capture your details, because:

• you never give all your memorable information at once
• you don't type your memorable information

If someone repeatedly attempts to log on to your internet banking account with incorrect details, we disable all access to the service as a security measure. If you accidentally disable your access by entering the wrong details, you can reactivate your account easily:

• go to the log on page
• click on 'Forgotten password and memorable information'
• follow the on screen instructions

When you bank online with us you are in a secure session‚ as shown by the padlock symbol at the bottom right of your browser window. This means all your personal information is encrypted with a complex code before it leaves your computer so that no one else can read it. We also use the industry standard 128-bit Secure Socket Layer (SSL) encryption.

We are introducing additional security measures to Currency Internet Banking.

When you pay someone for the first time, log in on a device that you haven’t listed as trusted or amend your personal or log in details, you’ll receive an automated call asking you to confirm details about your transaction and then to enter a four digit number that will appear on your computer screen into your telephone keypad.

You already do this when setting up a new recipient or standing order, but we are expanding the number of transactions we use additional security measures in order to keep you safe. For more information, please see the following page.

All you'll need is a telephone near you. You'll be able to choose which number we call you on, provided it's a number we already hold for you.

This ensures the instruction is genuinely coming from you. In the unlikely event that a fraudster acquires your login details, they are unlikely to have access to your phone as well. Without your phone, they won't be able to transfer money away from your accounts.