How to manage your bills

Managing your bills can be stressful, but with some tips and tools, we can help you feel more in control of your payments.

List​ all of your outgoing payments

Write a list of all your bill payments, how much they are and when they are due. Think about things like your mortgage or rent payments, mobile phone costs and utility bills. If your bills are different each month, use the average cost of your last three bills.

Look to see if you have any subscriptions and memberships and make a note of these too. You can view, block or cancel subscriptions through our Mobile Banking app.

If you bank with us online, spending insights breaks down your spending into useful categories, so you can see where your money goes each month.

If you're looking for more tips and tools to help you with your budgeting, visit our budgeting tips page.

Select when to pay

Some companies let you select the date your bill payment is due. You can usually just ring up whoever you're paying and agree to a set date.

It can be useful to have your bills come out on the day you get paid. So, if you get paid weekly, spreading out payments over the month might help you.

Internet Banking and our Mobile Banking app also let you keep track of what payments you have due, by using the upcoming payments function.

Depending on the type of bill, you can sometimes pay a one-off payment each year. As an example, you could select to pay your car insurance or road tax annually. By doing this you may pay less overall.

Select how you want to pay

Any of the following payment methods will put you in control of what and when you pay.

  • Direct Debit – lets your bank or building society know that a business or service can collect payments from your account on a set date. The business or service will let you know the amount you need to pay.
  • Standing order - is a regular payment of the same amount that’s paid on a specified date. It allows your bank to take money regularly from your account to pay another account. You can set up and manage standing orders through the Mobile Banking app or Internet Banking.
  • One-off payments - you can make these types of payments over the phone and online.

Online payments

Manage your bills online

Managing your bills and payments online is quick and secure in our Mobile Banking app or through Internet Banking. Learn more about the services available to you.

How to make payments online How to make payments online

Keeping you safe

You need to take care when you use Internet or Mobile Banking. We have advice and guidance to tell you how to keep yourself safe from fraud.

How to protect yourself online How to protect yourself online

Other support

Before you contact us

To save time and give you the best help we can, please have these things to hand:

  • Your account numbers.
  • Your monthly income and expenditure.
  • And a pen and paper to jot things down.

To help you, we will:

  • Go through your money to see what’s worrying you.
  • Let you know about the help you may be able to get.
  • Tell you where you can find extra help.

Talk to us in branch

Book a Helping Hand appointment to review your finances with a Banking Consultant in branch. They can help find ways to make your money go further and manage your budget better.

Find a branch near you or call us to book an appointment on: 

From the UK call: 03457 449900

From outside the UK call: +44 (0) 1539 736626

Our automated services are available 24/7.  If you need to speak to an adviser not all Telephone Banking services are available 24 hours a day, seven days a week.

Contact us for contact numbers and opening times which may vary depending on the service that you require.

To use our Mobile Banking app, you need to have a valid phone number registered to your account. Available to UK personal Internet Banking customers and Internet Banking customers with accounts held in Jersey, the Bailiwick of Guernsey or the Isle of Man or you can register for the first time in the app. Our app is available to iOS and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Device registration required. The app doesn't work on jailbroken or rooted devices. Terms and conditions apply.