Features and benefits
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AA Breakdown Family Cover is provided by Automobile Association Developments Limited (trading as AA Breakdown Services).
Club Lloyds Platinum benefit - AA Breakdown cover Some key benefits
Some exclusions and rights to refuse service
Some key benefits
- Roadside Assistance
- Cover for the account holder and eligible family members, not the vehicle
- Service is only available in the UK, Channel Islands and Isle of Man
With AA Breakdown Family Cover, there’s cover for account holders and certain family members in vehicles, whether you or they are the driver or the passenger. Family members must live at the account holder’s home address or be temporarily living away from that address, but still within the UK (e.g. students).
Eligible family members will include your:
- Partner*
- Parents**
- Siblings***
- Grandparents
- Children****
- Other family members*****
* including spouse, civil partner, fiancé/fiancée
** including stepparents, foster parents, father in-law, mother in-law
*** including brothers, sisters, brother in-law, sister in-law, step-sisters, step-brothers
**** including stepchildren, foster children, grandchildren, son in-law, daughter in-law
***** including aunts, uncles, nieces, nephews and first cousins
Some exclusions and rights to refuse service
- The same or similar cause of breakdown attended by our mechanic in the last 28 days
- The account holder, any joint account holder or eligible family member must be with the vehicle when it breaks down and when the mechanic arrives
- The AA have the right to refuse to provide service if the vehicle is unsafe, un-roadworthy, unlawful or you’ve failed to maintain it (for example, no valid MOT, or continued failure to re-fuel or charge your vehicle)
- There's no cover when travelling in a car, van, minibus or motorcycle exceeding the weight restriction of 3.5 tonnes and max width restriction of 8ft 3in (2.55m)
- There’s no cover for you/your eligible family member if you or they are involved in a road traffic accident and the AA will not recover your vehicle. The AA may be able to provide support in the event of an accident if you decide to use the AA Accident Assist service - see below.
AA Breakdown Family Cover FAQs
Read the policy documents for full details and exclusions (PDF, 2.6MB)opens in a new tab
We will also provide you with the Insurance Product Information Booklet (PDF, 302KB) opens in a new tab as part of the account application process.
Assistance and emergencies
If you break down on the road, call the AA direct on 0800 316 0096Call 0800 783 0543 or Silver Membership Services on 0345 603 1839Call 0345 850 5300.
AA Accident Assist
AA Accident Assist is available to account holders only. This service could help if you or a person insured on your vehicle are in a motor accident where all parties are insured. The service could recover and fix your vehicle, provide a replacement vehicle or courtesy car and manage insurance claims.
The service is only available in England, Wales and mainland Scotland and is not available for motorbikes or mopeds.
We have included the AA Accident Assist terms and conditions in the policy documents. The link is provided above. You will only be asked to agree to the terms if you choose to use the service. The AA will check to see if you are eligible, talk through your situation, describe the help the service can offer, as well as any costs that may be involved, so that you can decide if you want to go ahead.
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Mobile phone insurance is administered by Lifestyle Services Group Limited with a single insurance provider, Assurant General Insurance Limited.
Club Lloyds Platinum benefit - Mobile phone insurance Some key benefits
Some important exclusions
Some key benefits
- Insures one phone on a sole account and two phones from joint accounts
- Repair or replacement phone up to a maximum of £2,000 (including VAT)
- Covers loss, theft,damage or breakdown (including faults)
Some important exclusions
- Excess is £100
- No more than two successful claims per account holder in any 12 month period
- If you make a valid claim for a replacement handset, you will receive a refurbished device which has been through a comprehensive checking process to ensure it’s in full working order
Keep in mind unauthorised network charges are only covered in the event of a successful loss/theft claim.
Keep in mind you’ll need to pay a contribution of £100 each time you make a successful claim (this is the excess).
Read the policy documents for full details and exclusions (PDF, 2.6MB)pdf - opens in a new tab
We will also provide you with the Insurance Product Information Booklet (PDF, 302KB)pdf - opens in a new tab as part of the account application process.
It’s recommended that you register your phone details as it may help simplify the process for any claims you might have to make in the future. You only need to call us in the event of a claim in which we will register the details of your phone. Follow these steps to register your mobile phone through Internet Banking:
- Log on to Internet Banking
- Select the ‘More actions’ button on your Silver Account
- Then select ‘View account benefits’ found under the ‘Account information and benefits menu’
- You can register your phone under the ‘Mobile phone insurance’ section
You can make a claim by calling Silver Membership Services on 0345 603 1839
Assurant provide a mobile device trade in service for UK resident Lloyds Bank customers. You can trade in eligible mobile devices for a cash payment directly into your current account. More information on Assurant.
European and UK multi-trip travel insurance administered by AWP Assistance UK Ltd (Allianz Assistance) and underwritten by AWP P&C SA.
Important information
Cover for any medical conditions under this policy: you may need to declare these, agree cover with Allianz Assistance and an additional premium may apply. If this affects you contact Allianz Assistance directly to find out more.
You might want to visit the MoneyHelper service, which lists firms offering travel insurance for customers with medical conditions. This could help if you’ve been offered cover with a high premium, been refused, or have had cover cancelled due to medical conditions. Think about what might suit your needs best and who you need specialist cover for. For more information access the directory, or call them on 0800 138 7777 (Mon – Fri 8am to 6pm).
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Some key benefits |
Some important exclusions |
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Some key benefits
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Some important exclusions
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Keep in mind the cover is provided whilst you are a United Kingdom resident and are registered with a Doctor in the United Kingdom.
Read the policy documents for full details and exclusions (PDF, 2.6MB)opens in a new tab
We will also provide you with the Insurance Product Information Booklet (PDF, 302KB)opens in a new tab as part of the account application process.
Claims and assistance
You can access your packaged bank account benefits, view policy details and make a claim in the app and via Internet Banking.
- For app, click on ‘view account benefits’ from the more button or search for ‘account benefits’.
- For Internet Banking head to the ‘account benefits’ section.
You can also make a claim by calling Silver Membership Services on 0345 603 1839
Call 0345 850 5300If you’re abroad and need assistance, you can call our 24 hour assistance helpline on +44 (0) 208 239 4010
You can also visit our payment disputes page, for help if your travel has been disrupted.
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- There is cover for emergency medical assistance overseas if you fall ill (including being diagnosed with an epidemic or pandemic disease)
- There is cancellation cover if you or your travelling companion are refused boarding on booked transport if the carrier or a Government authority will not let you travel because, at the point of boarding, you or they are showing symptoms of a contagious disease
- There is cancellation cover for anyone booked to travel and covered under the policy if they, or a companion they are travelling with, are asked to quarantine on an individual basis because of exposure to a contagious disease
- There won’t be cover if you’re abroad and you are instructed to return home, or choose to leave early to avoid having to quarantine when you get home due to the risk of exposure to a contagious disease. The instruction to return home could be from the UK Government or from the government of the country you’re visiting
- There is no cover for any amount recoverable from any other source such as your airline or your accommodation provider
- There is no cover if you choose not to or cannot travel because the FCDO (or any other equivalent government body) advises against travel due to a pandemic
If you’re a Silver account customer, please read our travel insurance FAQs (PDF, 145KB)
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As a Silver Account customer you get preferential exchange rates when ordering travel money with Lloyds Bank.
Ordering travel money online is simple and secure. If you order by 1pm your money will be sent to your home or local branch the next working day.
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Arranged overdraft
An arranged overdraft can act as a short term safety net. You can use it to borrow money up to an agreed limit through your bank account.
- You can apply to add an arranged overdraft to your account and you’ll only pay daily arranged overdraft interest if you use it.
- If you use your arranged overdraft but pay it back before the end of the day, then you won’t pay any arranged overdraft interest for that day.
Helpful tools - You can use our eligibility checker and cost calculator to check your eligibility and calculate the cost of an arranged overdraft.
Applying for an arranged overdraft - When you have applied for this account, at the end of the application you can apply for an arranged overdraft which you can add right away. You can also apply for one later.
Amending an arranged overdraft - You can reduce or remove your arranged overdraft at any time through Mobile Banking, Internet Banking or Telephone Banking or by visiting your branch. But you must repay anything you owe if you want to remove an arranged overdraft or anything over the new reduced limit you want. You can also apply to increase it. Using an arranged overdraft increases your overall borrowing and may affect your credit score.
If you don't have enough money in your account or available arranged overdraft to make a payment, we may either let you borrow through an unarranged overdraft or refuse to make the payment. Missing payments and using an unarranged overdraft can damage your credit score, please get in touch with us as we may be able to help you.
Applying for this product does not improve your eligibility for an arranged overdraft.
All overdrafts are subject to application and repayable on demand. You must be 18 or over to apply.
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Arranged overdraft details
- £50 interest free amount
- 39.9% EAR (variable) representative
- Your interest rate will be based on how you manage any accounts you have with us and on the credit information we hold about you
- No unarranged overdraft interest, fees or charges
More about personal arranged overdrafts
Do you already have a current account with us and need an arranged overdraft?
If you already have a current account with us, you can apply for an arranged overdraft through Internet Banking or Mobile Banking. You can also apply to increase your existing arranged overdraft limit too.
Apply for, or upgrade to a Lloyds Silver account today
To apply for this account, you need to be aged 18 or older and live in the UK.
If you are not an existing Lloyds Bank customer you may need to provide proof of identity.
You can also apply for this account by booking an appointment at your nearest branch.
Choose the best current account for you
Club Lloyds
£3 monthly fee, waived each month that you pay in £2,000 or more.
- Everything you get with the Classic account
- Earn credit interest on your money - on balances up to £5,000, when you pay out two different Direct Debits each month
- Choose a yearly benefit from:
- 12 months of Disney+
- 6 x cinema tickets at ODEON or Vue cinemas
- An annual Coffee Club and Gourmet Society membership
- An annual magazine subscription
Current account FAQs
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Packaged bank accounts typically involve paying a monthly fee in return for additional account perks and benefits. For example, these benefits could include breakdown cover, mobile phone insurance and travel insurance, all of which would be covered by the monthly account fee. These are on top of all the features you might normally expect from a current account. If you have a need for more than one of the benefits, it’s a great way to have your insurances grouped together and can often be seen as more cost effective.
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Switch your current account to us in just 7 working days, using our stress-free process
Whether you want to move to Lloyds Bank or you already bank with us and want to open a new Lloyds current account, switching is easy. Our team will do everything to ensure your switch runs smoothly, including transferring all your Direct Debits and standing orders to your new account for you.
You'll be able to switch your account to us at the end of your online application.
Here's how the process works
- Working day 1
The switching begins
We make contact with your old bank to arrange the switch.
- Working day 2
We’ll let you know your old bank has received your request. We then start transferring your payments to your new Lloyds Bank account.
- Working day 3-5
It’ll take a couple of days to switch over your payment arrangements, and make sure your Lloyds Bank account is ready to go for the switch date.
- Working day 6
If you’re clearing a debit balance at your old account, you’ll need to make sure there are enough funds in your Lloyds Bank account to cover the transfer.
- Working day 7
Congratulations, your switch is complete. Your balance is transferred and your old account is closed.
- After you switch
We will arrange for payments accidentally made to your old account to be automatically redirected to your new account. We will also contact the sender and give them your new account details.
Current Account Switch Guarantee
We have designed the Current Account Switch Service to let you switch your current account from one bank or building society to another in a simple, reliable and stress-free way. It will only take seven working days. As your new current-account provider we offer the following guarantee.
The service is free to use and you can choose and agree your switch date with us.
We will take care of moving all your payments going out (for example, your Direct Debits and standing orders) and those coming in (for example, your salary).
If you have money in your old account, we will transfer it to your new account on your switch date.
We will arrange for payments accidentally made to your old account to be automatically redirected to your new account. We will also contact the sender and give them your new account details.
If there are any issues in making the switch, we will contact you before your switch date.
If anything goes wrong with the switch, as soon as we are told, we will refund any interest (paid or lost) and charges made on either your old or new current accounts as a result of this failure.
- Working day 1
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Important legal information
Lloyds and Lloyds Bank are trading names of Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).
We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.
Account opening is subject to our assessment of your circumstances. You must be over 18 to apply.
Overdrafts are repayable in full on demand.
