Contact us
You can call us or contact one of our Private Banking offices listed below.
Call us
For your day-to-day banking needs, please call the Private Banking Service Centre, to talk about your accounts, make payments, setup standing orders, check balances and more.
Call our Private Banking Service Centre on 0345 300 2750
Or
From abroad on +44 207 481 2138
Lines are open 8am – 8pm, seven days a week. Closed on Bank Holidays. Calls may be monitored and recorded. Calls cost may vary depending on your service provider.
Our locations
England and Wales
Scotland
Write to us
If you need to write to us please use the address below for our correspondence centre, where we will be able to deal with your requests quickly. If you write to us at any of our other addresses it may take longer to respond.
Lloyds Private Banking
Ground Floor
3 City Park
The Droveway
Hove, East Sussex
BN3 7AU
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If you have a complaint, please contact us.
Write to us: Lloyds Bank, Customer Services, BX1 1LT
Call us: 0345 3000 000
If you need to call us from abroad, please call us on 01733 347 007.If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
Address: Financial Ombudsman Service,
Exchange Tower,
London,
E14 9SRWebsite: www.financial-ombudsman.org.uk,
Free phone: 0800 023 4567,
Low-cost phone: 0300 123 9123,
Email: complaint.info@financial-ombudsman.org.uk -
If we need to call you, we may use one of the following: 0808 143 0173 or a local office number.
We are fully committed to the regulations set out by OfCom and follow strict processes to ensure we comply with them. We will also only contact you about our products and services according to your personal preferences of contact via letter, phone, email or text.
Find out more about Private Banking
Help and Support
It is important to deal with any money worries as soon as you can. Our specially trained colleagues are by your side to support you when needed.
Mortgage charter
We have signed up to the government’s Mortgage Charter. This means we’ve agreed to work closely with the government to give mortgage customers the right support.
These options are available as part of the Mortgage Charter. They won’t impact your credit score.
Making interest only payments or extending your mortgage term will mean paying more interest overall. You should continue with your current monthly payments if you can manage them comfortably.
For support with your Private Banking Loan, please call 0800 074 4452
Worried about future payments?
If you are concerned about meeting your Private Banking Loan payments and wish to discuss support options available to you including Mortgage Charter support, please contact us on.
Tel: 0800 074 4452
Lines Open 9 till 5 (Mon – Fri)
Already missed a payment?
If you find yourself already behind on Private Banking Loan payments, please contact us on.
Tel: 0800 096 4387
or
01733 462665 from overseas
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Need a bit of time to get your budget back on track?
Switch to interest only payments for six months, with no impact on your credit score.
How it works
- You’ll make interest only payments towards your mortgage for six months, with no impact on your credit score.
- You can cancel at any point, but you can only apply once.
- Your monthly payments will increase at the end of the reduced payment period to collect the amount you haven’t paid.
- You’ll pay back more on your mortgage overall if you make interest only payments for six months.
- If you miss an interest only payment and don’t catch up, we might cancel the arrangement.
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You may be able to change your mortgage term to help manage your monthly payments. Just bear in mind that extending your term usually means you’ll pay more in interest charges over the duration of your mortgage.
Extending your mortgage term will mean you pay more over the term of your mortgage.
As part of the Mortgage Charter, if you extend your mortgage term, you’re able to change back to your original term within the first six months without going through affordability checks.
If you’ve made any other changes to your mortgage, such as additional borrowing, more checks might be needed.
Important: If you revert to your term, your monthly payments will increase as you’ll be repaying the mortgage balance over a shorter term.
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You can temporarily make interest only payments for a maximum of six months, to give you some time to get back on track with your budget. With a term extension, you could make reduced payments for longer. Both options mean you’ll pay back more overall, but a term extension could mean you’ll be paying your mortgage later on in life.
If you extend your mortgage term past your planned retirement age, we’ll need to ask you some questions about your income. You can choose to go back to your original term within the first six months without an affordability check.