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Complaints
We’re committed to providing products and services of the highest standards. If you feel we haven't lived up to your expectations, we'd like to know so we can put things right.
How to make a complaint
Start by speaking to your usual contact at the bank and let them know how you think the issue could be resolved. If you still need help, there are a number of ways to make a complaint.
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You can raise your complaint with customer services by post. Write to:
The Manager
Lloyds Bank
Customer Services
Correspondence Centre
BS1 1LT.
Call us on 0345 072 5555. We are open Monday to Friday, 8am to 6pm, and Saturday 9am to 2pm. This excludes bank holidays. From outside the UK call +441733 347 338.
What happens after you make a complaint?
We’ll try to resolve your complaint as quickly as possible and keep you updated along the way.
If you're unhappy with the outcome
If we haven’t issued our response within eight weeks, or if you’re unhappy with our final decision, you may be able to ask the Financial Ombudsman Service (FOS) for an independent review.