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How to message us

Common issues

Card problems expandable section

Lost and stolen cards

If your card is lost or stolen, call us on 0800 096 9779 or +44 1702 278 270 from outside the UK.

Lines are open 24 hours a day, 7 days a week.

Replacement cards

To order a replacement credit or debit card call us on 0345 300 0000 or +44 1733 347 007 from outside the UK.

Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.
Payments, transfers and disputes expandable section

Domestic payments

For help with domestic payments, call us on 0345 300 0000 or +44 1733 347 007 from outside the UK.

Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.

International payments

To speak to our international payments helpdesk, call us on 0345 300 0101.

Lines are open Monday to Friday 8.30am to 5pm and closed on bank holidays.

For help with a SEPA payment, call us on 0345 604 7380 or +44 1733 231 271 from outside the UK.

Lines are open Monday to Friday 9am to 5pm and closed on bank holidays.

Transaction disputes

If you’re a debit card customer, please call us on 0345 300 0000 or +44 1733 347 007 from outside the UK.

If you’re a credit card customer, please call us on 0345 606 2172 or +44 1702 278 272 from outside the UK.

Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.
Manage your personal details expandable section

Manage account details

For help managing your personal details, call us on 0345 300 0000 or +44 1733 347 007 from outside the UK.

Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.
Money worries expandable section

Loans, credit cards, or overdrafts

To get support, call us on 0808 145 0368.

Lines are open Monday to Friday 8am to 8pm and Saturday 8am to 5pm.

Mortgages

To get help, call us on 0808 145 0399.

Lines are open Monday to Friday, 8am to 8pm. Saturday, 8am to 5pm.
Internet Banking issues expandable section

Internet Banking support

To speak to our Internet Banking helpdesk, call us on 0345 606 6529 or +44 173 323 2030 from outside the UK.

Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.

Find a phone number

Car finance expandable section

Existing customers

If you're an existing customer, call us on 0333 202 7946.

Lines are open Monday to Friday 8.30am to 6pm and Saturday 9am to 1pm.

New customers

If you're a new customer, call us on 0333 202 7969.

Lines are open Monday to Friday 8.30am to 6pm and Saturday 9am to 1pm.
Car insurance expandable section

Existing customers

If you're an existing customer, call us on 0344 209 0476 or +44 344 209 0476 from outside the UK.

Lines are open Monday to Friday 8am to 8pm, Saturday 8am to 6pm and Sunday 10am to 4pm.

New customers

If you're a new customer, call us on 0330 018 1403 or +44 330 018 1403 from outside the UK.

Lines are open Monday to Friday 8am to 8pm, Saturday 8am to 6pm and Sunday 10am to 4pm.

Make a claim

To make a claim, call us on 0344 209 0477 or +44 344 209 0477 from outside the UK.

Lines are open 24 hours a day, 7 days a week.

Motor Legal Protection claims

To make a claim, call us on 0330 018 1665 or +44 330 018 1665 from outside the UK.

Lines are open 24 hours a day, 7 days a week.

Windscreen Repair Cover

To make a claim, call us on 0330 018 7503 or +44 330 018 7503 from outside the UK.

Lines are open 24 hours a day, 7 days a week.

RAC Breakdown Cover

To make a claim, call us on 0330 332 8477 or +44 330 332 8477 from outside the UK.

Lines are open 24 hours a day, 7 days a week.

Keycare Cover

To make a claim, call us on 0345 303 4002 or +44 345 303 4002 from outside the UK.

Lines are open Monday to Friday 8am to 9pm and Saturday 9am to 3pm.
Credit cards expandable section

Existing customers

If you're an existing customer, call us on 0345 606 2172 or +44 1702 278 272 from outside the UK.

Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.

New customers

If you're a new customer, call us on 0345 603 7239 or +44 207 481 2614 from outside the UK.

Lines are open 9am to 5pm, Monday to Friday and closed on bank holidays.
Current accounts expandable section

Account enquires

If you need support, call us on 0345 300 0000 or +44 173 334 7007 from outside the UK.

Lines are open 8am to 6pm, 7 days a week and closed on Bank Holidays.

Select Account

If you need help with your Select Account, call us on 0345 716 1116.

Lines are open 24 hours a day, 7 days a week.

If you’re abroad and need assistance, you can call Allianz Assistance 24-hour helpline on +44 (0) 208 239 4010

If you break down on the road, you can call the AA direct on 0800 328 8700

Silver Account

If you need help with your Silver Account, call us on 0345 603 1839.

Lines are open 24 hours a day, 7 days a week.

If you’re abroad and need assistance, you can call Allianz Assistance 24-hour helpline on +44 (0) 208 239 4010

If you break down on the road, you can call the AA direct on 0800 316 0096

Gold Account

If you need help with your Gold Account, call us on 0345 850 5056

Lines are open 24 hours a day, 7 days a week.

If you’re abroad and need assistance, you can call Allianz Assistance 24-hour helpline on +44 (0) 208 239 4010

If you break down on the road, you can call the AA direct on 0800 107 0011

Platinum Account

If you need help with your Platinum Account, call us on 0345 850 5300.

Lines are open 24 hours a day, 7 days a week.

If you’re abroad and need assistance, you can call Allianz Assistance 24-hour helpline on +44 (0) 208 239 4010

If you break down on the road, you can call the AA direct on 0800 783 0543

Premier Account

If you need help with your Premier Account, call us on 0345 604 0440.

Lines are open 24 hours a day, 7 days a week.

If you’re abroad and need assistance, you can call Allianz Assistance 24-hour helpline on +44 (0) 208 239 4010

If you break down on the road, you can call the AA direct on 0800 032 0371

In a domestic emergency, you can call the 24-hour Home Emergency helpline on 0800 015 0197

Overdraft referrals

If you need help with your overdraft, call us on 0800 015 0032

Lines are open 9am to 6pm, Monday to Saturday and closed on bank holidays.

Club Lloyds

If you need help with your Lifestyle Benefit, call us on 0345 303 0303 or +44 1733 462 224

Lines are open seven days a week, 8am to 8pm Monday to Saturday and 9am to 6pm on Sundays and bank holidays.

If you need help with your Disney+ benefit, you can call the Disney+ help centre on 0203 936 2903
Home insurance expandable section

Existing customers

If your policy starts with HBP, call us on 0345 604 6705.

If your policy starts with HAP, call us on 0345 300 5177.

Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 1pm.

New customers

If you're a new customer, call us on 0345 605 0521.

Lines are open Monday to Friday 8.30am to 6pm and Saturday 9am to 1pm.

Legal expenses helpline

If your policy starts with HBP, call us on 0345 266 6684.

If your policy starts with HAP, call us on 0345 300 0521.

Lines are open 24 hours a day, 7 day days a week.
Insurance and wealth expandable section

Customer solutions

To speak to us about a redress letter you have received beginning with ERT, SWRT or CRT, call us on 0345 982 5330 or +44 345 982 5330 from outside the UK.

Lines are open Monday to Friday, 9am to 4pm and closed on bank holidays.
Investments expandable section

Share dealing

For support and dealing, call us on 0345 606 0560 or +44 113 279 7518 from outside the UK.

Lines are open Monday to Friday, 8am to 9pm.

During US bank holidays lines are open 8am to 6pm, Monday to Friday.

During UK bank holidays line are open 2pm to 9pm, Monday to Friday, for the US Markets.

Ready made investments

For accounts beginning with IL and opened before 20/02/2023, call us on 0345 835 5728.

Lines are open Monday to Friday 8am to 5pm

For accounts beginning with EL and opened from 20/02/2023, call us on 0330 123 3268.

Lines are open Monday to Friday 9am to 5pm.

Investments purchased in branch

For support with managing investments purchased in branch, call us on 0345 835 7374.

Lines are open Monday to Friday, 8am to 6pm.
Mortgages expandable section

Existing customers

For help with your mortgage, call us on 0345 603 1637.

Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 4pm.

New customers

To speak with one of our mortgage advisers, call us on 0345 122 1337.

Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 4pm.

Interest only mortgages

For help with your interest only mortgage, call us on 0345 609 8953.

Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 4pm.
Personal loans expandable section

Personal loans help

For support with your personal loan, call us 0330 123 3890.

Lines are open Monday to Friday 8am to 8pm, Saturday and Sunday 9am to 6pm and closed on bank holidays.
Savings and ISAs expandable section

Savings and ISAs support

For help with your account, call us on 0345 300 0000 or +44 1733 347 007 from outside the UK.

Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.
Travel expandable section

Travel money

For help with a travel money order, call us on 0345 606 6529.

Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.

Emergency cash

For emergency cash outside the UK, call us on +44 1702 278 270.

Lines are open 24 hours a day, 7 days a week.

This service depends on availability of funds in your account.

Getting started online

More support

Advisor appointments expandable section

Book an appointment

To make an advisor appointment, call us on 0345 602 1997

Lines are open Monday to Friday 8am to 6pm, Saturday 8am to 4pm and closed on bank holidays.
Bereavement expandable section

Help with a bereavement

For support with a bereavement call us on 0800 015 0012 or +44 173 326 1630 outside of the UK

Lines are open 8am to 8pm, seven days a week.
Complaints expandable section

Speak to us about a complaint

To speak to us about a complaint, call us on 0800 072 3572 or +44 1733 462 267 outside of the UK

Lines are open 24 hours a day, 7 days a week.
Fraud expandable section

Debit or credit card fraud

To speak to us about fraud on your card, call us on 0345 606 2172

Lines are open 24 hours a day, 7 days a week.

Internet Banking fraud

To speak to us about Internet Banking fraud, call us on 0800 917 7017

Lines are open 24 hours a day, 7 days a week.
Representative access expandable section

Representative access

If you need to speak someone, our representative access team can help. Call us on 0345 300 0071.

Lines are open 8am to 8pm, seven days a week
Support need options expandable section

Support options

For accessibility support , call us on 0345 300 0000 or +44 1733 347 007 from outside the UK.

Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.

We welcome calls through Relay UK. If you want to communicate with one of our representatives, add 18001 before the number you need. There's more information on the Relay UK help pages.

SignVideo is also available if you’re Deaf and use British Sign Language.
Telephone Banking expandable section

Telephone Banking

To use our Telephone Banking service, call us on 0345 300 0000 or +44 173 334 7007 from outside the UK.

Our automated services are available 24 hours a day, 7 days a week.

Our advisers are available 8am to 6pm, 7 days a week. Lines are closed on bank holidays.

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