Make a claim

Share what’s happened to get things going.

 

We need to know what your policy number starts with

We need this info to help you make a claim. This tells us which of our partners looks after your insurance. You’ll find the number on your policy schedule, or in some emails or letters about your insurance.

New customer on or after 01 May 2025? Then your policy should start with a 9.

Let’s get you to the right place

Here’s what you need to do next

Call to claim

Call 0344 209 0477 or +44 344 209 0477 from outside the UK. You can get help 24 hours a day, 7 days a week. Calls may be monitored and recorded.

Get help at the roadside

If your car’s broken down, call the RAC for breakdown cover on 0330 332 8477 or +44 330 332 8477 from outside the UK.

Lines are open 24 hours a day, 7 days a week.

Fix damaged windscreen or windows

If there’s damage to your windscreen, side or rear windows or sunroof, book a repair on the AutoWindscreens website. Or call 0330 018 7503 or +44 330 018 7503 from outside the UK.

Sort out a key problem

For key cover, call 0345 303 4002 or +44 345 303 4002 from outside the UK.

Not sure you need to claim?

Sometimes you might decide it’s cheaper to fix things yourself than make a claim. But no matter how small the incident, you need to get in touch, so your records are correct and you have the right cover, even if you don’t claim.

You can call us using Relay UK if you have a hearing or speech impairment. If you want to communicate with one of our representatives, add 18001 before the number you require. There's more information on the Relay UK help pages.

It’s time to review your claim

Your claim will be checked (including whether it affects any no claims discounts you have). And you’ll be contacted if:

  • you need to pay an excess
  • your no claims discount is affected
  • you need to give more evidence.

Here’s what you need to do next

When making a claim online, you’ll be taken to AXA Insurance UK Plc’s website with a new privacy and cookie policy.

Make a claim online

If you need to make a claim for any of the following reasons, you can do this from your account:

  • You were involved in a road traffic accident (but you’re no longer at the roadside).
  • Storm or flood damage.
  • Malicious damage or theft.
  • Lost or stolen keys.
  • Wrong fuel.
Log in to your account

Call for urgent help after an accident

If you’ve been involved in an accident and need support at the roadside, call 0330 024 6405.

Fix damaged windscreen or windows

To repair or replace your damaged windscreen or windows, book online with Autoglass. Or you can call 0330 024 6862.

Lines are open 24 hours a day, 7 days a week.

Get help if your car’s broken down

If you’ve broken down, let’s get you up and running again. Call 0330 024 6422.

Lines are open 24 hours a day, 7 days a week. Calls may be monitored and recorded.

Need help with something else?

If you need to chat to us about your claim, call 0330 024 6405.

You can call us using Relay UK if you have a hearing or speech impairment. If you want to communicate with one of our representatives, add 18001 before the number you require. There's more information on the Relay UK help pages.

Car insurance

Clear cover that’s easy to manage, for those bumps in the road.

Car insurance

Car insurance

Clear cover that’s easy to manage, for those bumps in the road.

Car insurance